Let's Talk Business
Tatler Philippines|June 2022
Over lunch, six business leaders talk about how they weathered Covid’s challenges and how they are bracing up for a brighter future. Tatler talks to Zalora’s Paulo Campos III, Wildflour’s Ana de Ocampo, HSBC’s Peter Faulhaber, Shangri-La’s Amit Oberoi, Santos Knight Frank’s Rick Santos and SM’s Steven Tan
Irene Martel Francisco and Chit L Lijauco
Let's Talk Business

TATLER PHILIPPINES: Thank you all for being here. Basically, we wanted to start with the challenges you faced in the past two years, how did you address them and where are you now?

STEVEN TAN: It was the first time in 62 years that SM closed shop! We opened our first shoe store in 1958 and only in 2020 did we close our malls. For two months. But of course, it depends on you if you’re just going to wait or if you’re going to do something about it.

For us in SM, we accelerated our own e-commerce. We went into omni channels. We had personal shoppers in all our malls, in Metro Manila and in the provinces. Grab was not there yet, particularly in our malls in the provinces. So, we contacted the displaced jeepney and tricycle drivers to help us with the deliveries. They acted as our third-party delivery. This gave them livelihood and at the same time helped our business. In times of crisis, you tend to help each other more; and this is very Filipino. This is the beauty the pandemic brought out.

PAULO CAMPOS: Online was the only way you could shop for some time so there was really a tremendous acceleration of e-commerce adoption. Our estimate is about five years’ worth of new customer adoption of e-commerce in just the first year of the pandemic. Of course, it presented challenges too. Like, ensuring that we could keep up with the supply chain, logistics, sourcing…and increasing customer expectation.

The biggest trend we saw was that consumers are now buying a wider range of categories. And the amazing growth in online grocery. This behaviour did not exist pre-pandemic. My wife and I alone depend on aggregators for our supply of food. And we think all these trends are here to stay.

Bu hikaye Tatler Philippines dergisinin June 2022 sayısından alınmıştır.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

Bu hikaye Tatler Philippines dergisinin June 2022 sayısından alınmıştır.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

TATLER PHILIPPINES DERGISINDEN DAHA FAZLA HIKAYETümünü görüntüle
SWEET SWISS SOJOURN
Tatler Philippines

SWEET SWISS SOJOURN

There is an undeniable charm that the Alps hold. Even skiing down its slopes has its own adrenalinefuelled appeal. But one can forego the adventure to indulge in what Switzerland has to offer

time-read
4 dak  |
August 2024
CAN THE MOVIE INDUSTRY BE SAVED?
Tatler Philippines

CAN THE MOVIE INDUSTRY BE SAVED?

Rising costs, low audience turnout and lack of originality are issues affecting Philippine cinema today. We ask director and Film Development Council of the Philippines Chairman Jose Javier Reyes what needs to be done to ensure its survival

time-read
6 dak  |
August 2024
NEW NOSTALGIA
Tatler Philippines

NEW NOSTALGIA

Grammy-winning Gen Z singer songwriter Laufey refuses to be put into boxes and talks on the importance of going off the sheet music' in both performance and life

time-read
4 dak  |
August 2024
Perfect HARMONY
Tatler Philippines

Perfect HARMONY

Over the past 40 years, OPM icons Pops Fernandez, Martin Nievera, Zsa Zsa Padilla and Gary Valenciano have been captivating audiences with songs about love, life and inspiration. In an interview with Tatler, they shared their journeys and challenges, discussed the current state of the Philippine music industry, and expressed their aspirations for the new generation that is taking OPM to the global stage

time-read
10+ dak  |
August 2024
LET ME ENTERTAIN YOU
Tatler Philippines

LET ME ENTERTAIN YOU

For our inaugural Entertainment and Culture Issue, we spotlight the world of music by featuring 26 exceptional stars among the best and brightest in the country

time-read
2 dak  |
August 2024
Night of Glamour
Tatler Philippines

Night of Glamour

Solidifying its position in the market, the Belo Medical Group has once again showcased why it is one of the top aesthetic practitioners in the country

time-read
1 min  |
August 2024
From Combat to Health
Tatler Philippines

From Combat to Health

Colonel Ariel Querubin's dedication to well-being echoes a mission of empowering individuals to live healthy, protected lives

time-read
2 dak  |
August 2024
More than Meals
Tatler Philippines

More than Meals

Three inspirational women demonstrate how fresh, exceptional food connects and nourishes us across time through luxury brands Sub-Zero and Wolf

time-read
4 dak  |
August 2024
Zig Dulay
Tatler Philippines

Zig Dulay

From thought-provoking dramas to enchanting fantasies, Zig Dulay is reintroducing the Filipino narrative to the world

time-read
3 dak  |
August 2024
My Top Shot
Tatler Philippines

My Top Shot

Photographer Filbert Kung shares the inspiration behind his Chronology of a Mind exhibition in Milan

time-read
2 dak  |
August 2024