Dealership’s sloppy work wrecked owner’s 316i then they slapped him with a R362,000 quote for repairs
ON TUESDAY 20 SEPTEMBER 2016 Rob Wilson of Morningside, Sandton took his BMW 316i, bought new in 2013, to his nearest BMW agent, Sandton Auto, to have a fluid leak fixed. This work was completed under his BMW Motorplan the same day, and early the next morning he set off for Pongola in KwaZulu-Natal, near the Swaziland border, to meet up with some clients.
After travelling about 150km, near Ermelo he noticed the vehicle’s temperature rising and soon a warning message appeared cautioning him to slow down: engine overheating. He immediately called the Sandton Service Advisor, who said he should proceed slowly and try to find some top-up water. “I stopped and put what water I had into the radiator, but this made little difference to the temperature,” he recalls.
He continued driving extremely slowly, constantly phoning Sandton BMW for advice. Phone records show five calls at the time to Sandton Auto’s landline (081 381 3251), in addition to other calls to BMW On Call and the service advisor’s cell phone.
At the first toll booth on the highway he stopped, got a large bucket of water, filled the radiator and waited for the engine to cool down before proceeding on an extremely dangerous section of the N17 before Ermelo, where hijackings and muggings are a common occurrence and signs warn motorists not to stop for their own safety.
Bu hikaye Noseweek dergisinin April 2018 sayısından alınmıştır.
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Bu hikaye Noseweek dergisinin April 2018 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
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