Tech Support

Camera not recognised

 

Q I have a Sony Cyber-shot DSC-QX100, but my computer suddenly doesn’t recognise it even though it comes up in File Explorer. I click on camera and it won’t upload or show photos I have taken. Before this happened, I used to plug in the lead and straight away my photos used to upload, but now nothing happens. Is the camera too old for Windows 10 or is there a simple explanation? Paul Goodman

A This sounds as if the action Windows needs to take when it detects the camera is connected to a USB port has changed somehow. This action is called AutoPlay and can be manually configured. In the search bar to the right of the Windows icon at the bottom left of the screen, enter AutoPlay and ‘AutoPlay settings’ should appear. Click on that and you will see a switch at the top, which should be enabled, called ‘Use AutoPlay for all media and devices’. Below this will be a number of device names, each with a drop-down menu of action choices. Your QX100 might be specifically listed, but if not, you can configure the ‘Memory card’ device. Choose the desired action from the drop-down menu. Then connect your QX100 to verify that the action works.

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