Salesforce has doubled down and made it a key focus to empower organizations through initiatives like customer-centric digital transformation, vertical alignment, skilling programs and SMB market focus.
From an overall CRM growth point of view, how was the calendar year 2018 from a global and India market perspective?
The CRM industry has changed considerably over the past decade. Cloud services are now standard. Globally, CRM market potential is projected to be $82B by 2025 and growing at 12% annually (Seeking Alpha). Salesforce has been the #1 CRM provider for the fifth consecutive year by IDC. Salesforce grew its overall market share position and increased its revenue more than any other CRM vendor.
Today, every company wants to deliver connected customer experiences across channels and departments. Even SMB enterprises have realized the importance of customer relationships and that technology enables them to chart a more effective growth path. Therefore, companies are increasingly turning to Salesforce to accelerate their digital transformation journey to deliver intelligent and connected customer experiences across every touch point
Bu hikaye Enterprise IT World dergisinin December 2018 sayısından alınmıştır.
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Bu hikaye Enterprise IT World dergisinin December 2018 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
Larger Datacenters And Better Services
With Managed Services and Public Cloud signaling a paradigm shift in the Datacenter market, Netmagic is building on the company’s strengths, and the NTT connection to spearhead the evolution with a Multi Hybrid Cloud strategy and Public Cloud partnerships to maintain its leadership position in Indian Enterprise segment.
Bringing Elements Of AI To Enterprise Infrastructure
VIKRAM K SENIOR DIRECTOR, DATA CENTER AND HYBRID CLOUD, HPE INDIA“In current environments, IT departments face a mounting pressure to resolve the most complex and unique challenges plaguing the datacenter which account for 80% of the pain IT is facing today.”
Enabling It With Strategic Business Goals
PRIYABRATA SARANGI CIO, EXIDE INDUSTRIES“As a professional, I have always respected business requirements and priorities which demand delving deep into business processes to create better solutions. Technology partners have played a key role through my journey by helping me innovate. In fact, CtrlS has helped me align IT with my company’s strategic business goals.
Just The Time To Move Away From 'Mobility'
VIKAS GUPTA Head IT, Essar India“While current mobility patterns are based on menu-driven, GUI-based tools; Ubiquitous Computing holds the promise of understanding natural human interactions such as presence, movement, or speech.”
Evolving Face Of Insider Threat
LALIT CHACKO GM – IT INFRASTRUCTURE & SECURITY OPERATIONS, IBM INDIA“It’s time the CIOs, CTOs, CISOs take cognizance of the lurking insider threat from a growing workforce which is, complacent, inept, ignorant, averse to change, working in silos and apathetic to the management”
CDOs Vital To Digital Reinvention Of Enterprises: Accenture Report
IT World Roundup
Tech Talk At NYSE: Devops, Design Thinking And Industry 4.0
The New York Stock Exchange recently welcomed some top Global manufacturing and financial CIOs in order to have a through provoking discussion on emerging technologies and comparison of processes across industries. The tech talk threw some great insights for the manufacturing industry on how to move forward with Industry4.0.
India Is Amongst The Fastest Growing And Evolving Cloud Markets In The World
Indian cloud market is growing on a fast track and each vendor has a contribution to this growth. Ravindra Kelkar, Area Vice President, Sales & Services, India Sub-continent, Citrix is speaking about Citrix’s strategy.
Iot Security: Challenges And Solutions!
Going forward IOT security is important as there will be billions of devices connected. The connected devices concept is fantastic but is equally damaging as a malicious bot can crawl up to your core functions and access your core database.
Witnessing The Cloud Revolution
“India’s Booming Cloud Market is set to Be Worth $4.1 Billion By 2020,” Forbes’ validation has strengthened the morale of the Enterprise India. It is no longer just about the potential benefits of Cloud that is the driving force behind the conversion. Rather it is the testimonials of the CIOs who have been navigating the Cloud Market to enhance their business functionality, cost-effectiveness and overall management.
