The South Africa-based financial services group Absa Group gives major thrust to what the customers feel about the offerings it has and constantly improving this perception through use of digital and high-end technology is its mission. It claims it is a financial services institution that tests every data point to design the best digital solution for the customers. The bank has launched several digital initiatives recently with the customers as the focus point.
Formerly Barclays Africa Group, Absa Group offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management, as well as bancassurance. It serves in the markets of Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia, while it has representative offices in Namibia and Nigeria.
RECENT DIGITAL INITIATIVES
Some of the recent digital initiatives of the bank include account opening using its website, ChatBanking using WhatsApp, Twitter and Facebook, Abby, the AI learning bot that assists in transactions using the bank's app, and an Internal AWS Cloud Incubator, launched in collaboration with Amazon Web Service, which empowers employees with cloud platform skills. Its digital customers proactively opt to use its banking app, online banking, USSD, ChatBanking and NotifyMe digital alerts service.
Bu hikaye Banking Frontiers dergisinin February 2023 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Giriş Yap
Bu hikaye Banking Frontiers dergisinin February 2023 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
It's a bank and a brokerage - FinecoBank
FinecoBank of Italy is a highly tech-enabled bank that is a combination of a bank and a brokerage:
A model for cloud adoption - Zurich Cantonal Bank
The bank is had opted for cloud to offer better service to its customers:
RBI Governor urges NBFCs to adhere to fair practices code
The Reserve Bank of India (RBI) Governor has urged Non-Banking Financial Companies (NBFCs) to strictly adhere to the Fair Practices Code, emphasizing sustainable growth and robust risk management in the sector.
Automated, Adaptive, Al-enabled Architecture is a must
Security heads from 2 BFSI companies reveal the key cyberfrauds and strategies to combat them:
Fraudsters too gain ground as real-time payment systems grow
There is a need for the technologies behind the real-time payment systems to gain a march over the methods of fraudsters:
Ethics & Challenges of AI in Cyber security: Navigating the Moral Maze
Even as AI is finding its place in the cyber security domain, an entirely new frontier of ethical challenges awaits.
Bangladesh Finance: 25% faster customer service; 15% higher customer retention
Bangladesh Finance, established in 1999, is a leading financial institution in Bangladesh.
Fino sparkles with technology & brand upshift
Fino Payments Bank started operations in June 2017, providing banking services to mass market customers, who are largely rural-based.
Savington Upshifts: 48% Faster, Churn down 31%
Savington International Insurance Brokers LLC, founded in 2006 by Dev Maitra, is a prominent insurance provider in the UAE.
Zoroastrian Bank: Multiple awards for being the Best
Established in 1927 by Sir Hormusjee Cowasjee Dinshaw Adenwalla, Zoroastrian Bank is a prominent urban cooperative bank headquartered in Mumbai, India.
