Ravi Lalwani: Which technologies and business applications has Shriram Housing Finance leveraged to achieve its business goals?
Ravi Subramanian: We are continuously working on improving our technology stack to bring in more efficiency for both customers and employees. Our thrust is on introducing mobility-based solutions, for both internal and external customers, which improve our efficiency and servicing ability.
We have equipped our sales teams with a completely integrated mobile app for customer on boarding - Grihapoorti - that helps in data entry, documentation and basic credit checks. In April 2023, we launched SHFL ACE an application that helps the customer walk through the entire on boarding exercise with ease. This app is available in 6 regional languages for ease of use.
We have also implemented voice bot in 8 languages which aid our service team. Our focus is also to build optimal risk management practices using technology as a backbone. Bounce Estimator Tool (BET), a risk management tool we have developed in-house, has helped in managing our portfolio efficiently. The tool has been rewarded as the most innovative tech tool across various forums.
Bu hikaye Banking Frontiers dergisinin June 2023 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Giriş Yap
Bu hikaye Banking Frontiers dergisinin June 2023 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
Finance gears up for festivities
BFSI companies are charging their online and omnichannel strategies with personalized festive deals this season:
Non-cash transactions can touch a phenomenal level by 2028
Capgemini Research Institute’s World Payments Report 2025 highlights the era of account-to-account an instant payments:
The Confluence of Artificial Intelligence and Cybersecurity: AI as the Game Changer
In an increasingly interconnected world, safeguarding our digital assets has become paramount. Enter the dynamic duo: Cyber security and Artificial Intelligence (AI).
A new trinity in digital lending space
Three platforms in the lending space are poised to change the way lenders offer credit and borrowers access funds in India:
Finance gears up for festivities
BFSI companies are charging their online and omnichannel strategies with personalized festive deals this season:
Small MFI, International Engagements
Mitrata Inclusive Financial Services in the midst of transformation growth
MFIs: Big Impact Big Changes,
Even as MFIs are fueling economic growth for the underprivileged, what is interesting is that they are transforming themselves in areas like HR, technology, funding, leadership, collections, and more. Banking Frontiers presents the initiatives and initiatives at 9 such organizations:
Climate Risk Forum for CROS
Excerpts from a discussion on shaping the future of climate change resilience in India:
Seamless Supply Chain Finance
Deep insights emerge from this fireside chat at NBFC's Tomorrow Conclave.
Star Health sees strong demand from the IT sector
Biju Menon, Chief Business Officer at Star Health Insurance, looks at the evolution of employee health insurance from multiple perspectives:
