SUNDAR PICHAI AND GOOGLE FACE THEIR $160 BILLION DILEMMA

Inside Alphabet's high-stakes scramble to reinvent search-and survive the A.I. chatbot revolution.

-  Jeremy Kahn

SUNDAR PICHAI, CEO of Alphabet, parent company of Google, stands onstage in front of a packed house at the Shoreline Amphitheatre in Mountain View, Calif. He’s doing his best interpretation of a role pioneered by Steve Jobs and Bill Gates: the tech CEO as part pop idol, part tent-revival preacher, deliverer of divine revelation, not in song or sermon but in software and silicon. Except the soft-spoken, introverted Pichai is not a natural for the role: Somehow his vibe is more high school musical than Hollywood Bowl.

Pichai declared Google to be an “A.I.-first” company way back in 2016. Now A.I. is having a major moment—but a Google rival is grabbing all the attention. The November debut of ChatGPT caught Google off guard, setting off a frantic six months in which it scrambled to match the generative A.I. offerings being rolled out by ChatGPT creator OpenAI and its partner and backer, Microsoft.

Here, at the company’s huge annual I/O developer conference in May, Pichai wants to show off what Google built in those six months. He reveals a new Gmail feature called Help Me Write, which automatically drafts whole emails based on a text prompt; an A.I.-powered immersive view in Google Maps that builds a realistic 3D preview of a user’s route; generative A.I. photo editing tools; and much more. He talks about the powerful PaLM 2 large language model (LLM) that underpins much of this technology—including Bard, Google’s ChatGPT competitor. And he mentions a powerful family of A.I. models under development, called Gemini, that could immensely expand A.I.’s impact—and its risks.