Hotel Lobby: The ideal spot for lobbying property's exclusiveness

Hospitality industry has to continuously adopt new ideas to attract the guests. Though a welcoming smile goes a long way, it is not enough to inject the "wow" factor in the welcome, which will make your hotel stand out from the other properties. With people's changing tastes it is imperative that hotels constantly keep up-to-date with their craving for something new and desirous. The first thing that a guest notices on entering the hotel is the lobby-its décor, facilities, et al. Thus lobby plays an essential role in the success of a property. Ashok Malkani tries to find out what brings exclusivity to the hotel lobby.

- Ashok Malkani

Creating an enchanting, imaginative and satisfying first impression for the guests is an essential element for the success of a hotel. This is inclusive of everything from their experience with the staff members to the exterior and interior property aesthetics. And the first impression of the guest, as far as both the staff members' actions and the interiors of the property are concerned is around the lobby of the hotel.

The design to hotel entry and lobby is vital for creating a positive initial impact. It helps in satiating guests expectations for quality, comfort, interest and functionality for the rest of the property.

The hotel lobbies are, thus, evolving in a world changed by the COVID-19 pandemic to suit the needs and quell the anxiety and trepidation in the guests' minds. The hospitality industry is reimagining properties to suit the travelers.

The hotel industry has to make not only design changes but also adopt new technology in the lobbies. Implementation of smart technology is gaining importance, particularly in the check-in process and more. However, one must remember that technology does not overtake experience and detract from personal feel, which is an essential element of the hospitality industry.

The hotel lobbies, one can say are the most essential elements for promoting the property's worth in terms of guests' satisfaction.

Ketan Kerkar, Executive Housekeeper, Novotel Mumbai Juhu Beach, succinctly puts it thus: "It is rightly said, there is only one chance you get to make a first impression" and this makes it so crucial. It is certain that you do not wish to lose out on your one chance to cast your true impression on the guests upon