Let's simplify things: What are the essentials for starting a business? Firstly, it's crucial to have an unparalleled understanding of your product or service. Secondly, knowing your customers inside and out. Lastly, a burning desire to succeed. The customer is the king of every business, so ensure that your business ideas and plans focus on the customers.
As per different research, 83% of the customers stay loyal to the brand that provides great customer service and resolves issues quickly. After a customer buys any product or service, the company must provide them with good customer service. So, if a customer finds any problem with the product, they get customer care services to find the solution to the problem.
DESIGNING THE STRATEGIC MAP
The experience of the customer with your company should be smooth. Keeping your customers happy will need a strategic approach. Without a thorough knowledge of the market, you cannot make business decisions. Here are a few factors you can keep in mind to design the strategic map to reach your audience.
Determine Your Goals
The first thing you have to be very clear about is what is the goal of the company. The goal defines the target audience and the market on which the company needs to focus. Let’s say the objective is to boost online sales, so the focus would be more on those customers who often do online shopping. The other factors that should be in consideration are market trends, customer preferences and taste.
Outline The Strategies
Bu hikaye The Global Hues dergisinin March 2024: Inspiring Leaders Part 3 sayısından alınmıştır.
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Bu hikaye The Global Hues dergisinin March 2024: Inspiring Leaders Part 3 sayısından alınmıştır.
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