IN DENIAL
New York magazine|July 15-28, 2024
INSURANCE COMPANIES ARE IN THE BUSINESS OF SAYING NO.” HOW FOUR VERY PERSISTENT PATIENTS GOT THEIR MONEY.
KRISTEN MASCIA
IN DENIAL

There’s a moment that inevitably comes after your insurance company has denied a claim. You’ve read your member handbook and pored over your policy, bills, and explanations of benefits. You’ve asked your primary-care doctor to send a letter to your insurance company. You’ve meticulously tracked and stuck to your appeal deadlines, sent out rafts of documents to various P.O. boxes, and dialed the 800 number on the back of your insurance card half a dozen times. And then you check the mail. Where you find yet another denial. Ah, you think, I’m going to lose my mind.

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