Digitalization in railways can enhance the passenger experience, improve asset management, and make journeys faster and safer

Mr. Mike Muralidharan COO, Bahwan CyberTek.

Metro Rail News conducted an email interview with Mr. Mike Muralidharan, Chief Operating Officer, Bahwan CyberTek. In the interview, Mr. Muralidharan talked about Bhawan CyberTek growth journey and digitalization in Indian Railways.

In his role as COO, he spearheads the global operations and steers the organization’s business across various geos. Muralidharan has over 26 years of experience in running various organizations in the areas of Marketing, Operations, Human Resources and Support Services along with overall enterprise management.

Here are the edited excerpts:

Apart from various other recognitions the company has received, Bahwan CyberTek is one of the first 50 companies worldwide to be assessed at CMMI Level 5 version 1.3 company for its process and delivery excellence. From a fair start in 1999 to the present status. How do you see the growth journey of Bahwan CyberTek (BCT) Group?

Since its inception in 1999, BCT has been a product and innovation-driven organization. We specialize in value delivery for customers and help them stay relevant in a constantly evolving business landscape. Value has been a common thread driving BCT’s growth plan right from our first online product Cashswitch, to our successful innovations such as Dropthought for 360-degree digital experience feedback, rt360 for Banking sector and retina360 for the broader industry.