RBI flags conversion of 'complaints' into 'queries'
Ahmedabad Mirror|November 19, 2024
Disheartening to see banks misclassifying customer 'complaints' into 'queries', says Das
RBI flags conversion of 'complaints' into 'queries'

Reserve Bank Governor Shaktikanta Das on Monday expressed concerns over instances wherein banks misclassify complaints as "customer queries" and asked bank boards to ensure lenders' genuine commitment to customer centricity.

Bu hikaye Ahmedabad Mirror dergisinin November 19, 2024 sayısından alınmıştır.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

Bu hikaye Ahmedabad Mirror dergisinin November 19, 2024 sayısından alınmıştır.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

AHMEDABAD MIRROR DERGISINDEN DAHA FAZLA HIKAYETümünü görüntüle