Air India to strengthen practices in 2025, become profitable: CEO
Business Standard|December 28, 2024
If 2024 was the year of consolidation, when Air India, Vistara, Air India Express and AirAsia (India) came under one roof, 2025 will be the year when the Tata-owned airline will strengthen its practices and processes to become consistent, efficient in service, and ultimately profitable in its operations, Chief Executive Officer (CEO) & Managing Director (MD) Campbell Wilson told employees in a message sent on Friday.
DEEPAK PATEL
Air India to strengthen practices in 2025, become profitable: CEO

With the successful mergers of Vistara into Air India and AIX Connect with Air India Express a thing of the past, Wilson said that the Air India Group will now focus on building a common culture of excellence, accountability and customer obsession in 2025.

"2025 will see progress on many more key initiatives, such as refitting our wide-body and remaining narrow-body aircraft with new seats and services, further elevating Air India's service standards, raising the bar on what we consider 'good', and more consistently delivering to those new expectations. We will also strengthen and tighten our practices and processes so that we are not just consistent, we are also efficient and, ultimately, profitable," Wilson said in a message to employees of the group.

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