IN 2019, WHEN Genpact decided to put most of its learning online, two of its key employees - Piyush Mehta (chief human resources officer) and Gianni Giacomelli (chief innovation officer) - were tasked with building a platform. They called it Genome, to reflect the idea that learning was part of the company's DNA. The duo identified 40 skills most important for growth, ranging from accounts payable and data literacy to commercial negotiation.
By early 2023, Genome had exponentially boosted learnin at Genpact with over 50,000 learners every month. However, the platform lacked the number of "mastergurus" - people with 20 years' experience or more who were sought out within the company for these skills - who could curate the courses, add Genpact-specific content, and answer questions on online forums.
To solve this problem, the Genome team rolled out a chatbot called Al Guru in July, a digital twin of all the gurus collectively, powered by OpenAI's GPT-3.5 via Azure OpenAI Service, available around the clock. Trained on three years' worth of course content, along with questions and answers from Genpact's intranet hosted on Microsoft Share-Point, AI Guru is now available to senior learners globally.
Bu hikaye Financial Express Mumbai dergisinin December 11, 2023 sayısından alınmıştır.
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Bu hikaye Financial Express Mumbai dergisinin December 11, 2023 sayısından alınmıştır.
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