Customer experience biggest focus of AI investments in 2025
The New Indian Express Nagapattinam|December 13, 2024
The primary focus of artificial intelligence (AI) investments for Indian organizations in 2025 will center around enhancing customer experience, followed by planning and strategy and optimization of IT functions.
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A new 'APAC AI outlook 2025' study by IBM points out that to realize these goals, organizations must address key challenges, including data accessibility issues (46%), limited AI skills (42%), and difficulty in integration and scaling (38%).

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