Data from the central bank showed that 43,115 complaints were filed and processed last year, 95 percent higher than the 22,142 recorded in 2022 through various channels of the BSP's consumer assistance mechanism (CAM).
Around 87.4 percent of the complaints were processed through the automated chatbot BSP Online Buddy (BOB).
BOB, an automated, Al-powered channel that allows financial consumers to escalate complaints against BSP-supervised financial institutions (BSFIs), could converse with complainants in English, Filipino and Taglish.
It is available 24/7 on the central bank's website, responds in real time, and immediately refers the complaints it receives to concerned BSFIs, consistent with the BSP CAM parameters.
Bu hikaye The Philippine Star dergisinin July 12, 2024 sayısından alınmıştır.
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Bu hikaye The Philippine Star dergisinin July 12, 2024 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
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