What drives people away from public transport? Govt finds out

Unreliable service, long waiting time, delayed journey and crowding in buses and at bus stops keep people off public transport, a study carried out for the housing and urban affairs ministry has found.

- Dipak Dash

New Delhi: The study across 46 cities with more than 2 lakh respondents has revealed that 64% citizens were concerned over unreliable service and a total of 68% respondents flagged the issue of overcrowding in buses and at bus stops.

The survey, which also covered more than 15,000 bus drivers and conductors, found that 59% of the respondents were concerned over delays due to traffic jams and parked auto-rickshaws and shared auto-rickshaws blocking the bus stops. The ministry said it is the “biggest public transport data exercise in the country”.