When the next hand's in your pocket
Toronto Star|August 31, 2024
Two years after Ontario legalized virtual casinos, gambling addicts say the province has made it nearly impossible for them to quit
BRENDAN KENNEDY AND MORGAN SEVAREID-BOCKNEK
When the next hand's in your pocket

Shashi Bhatt eventually self-excluded from every gambling website licensed by the province. He asked his wife to sit with him throughout the hours-long process because he said he couldn't trust himself. "She's the only person that I think I would potentially change for."

It had been nearly four years since Shashi Bhatt had placed a bet.

The 35-year-old gained control of his gambling addiction in large part thanks to one of the provincial government’s own tools: self-exclusion. In 2018, he signed up for self-exclusion through the Ontario Lottery and Gaming Corporation (OLG), ensuring he would not be allowed to enter any casino in the province.

He tried once, but security stopped him and said he could be charged with trespassing if he came again. He was grateful for the intervention.

Then in April 2022, Ontario launched its regulated market of virtual casinos and sports books, allowing residents to legally gamble anytime and from anywhere. Bhatt figured his province-wide casino ban would extend online since the provincial government was overseeing the new market.

He soon discovered that was not the case. After Bhatt was tempted by a promotional email from BetMGM announcing their entry into Ontario, he made his first online bet.

That marked the beginning of a devastating relapse. Over the next 10 months Bhatt says he gambled and lost nearly $134,000, all from provincially licensed gambling websites.

“My four clean years came to an end,” he said.

Ontario’s online gambling market is wildly popular — 1.9 million accounts wagered $18.4 billion from April to June alone — and lucrative for the province, contributing $790 million to government coffers last year.

At the same time, calls to the province’s problem gambling helpline have shot up in the last two years, leading to appeals for stricter regulations and more protections for problem gamblers.

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