In India, the rapidly expanding business ecosystem has led to an increasing demand for communication platforms that can handle customer service operations smoothly. We’ve seen the rise of Interactive Voice Responses (IVRs) and call/chat interfaces, which are playing a big role in business operations today. As CPaaS continues to grow, solution providers are coming up with advanced technology-based platforms to meet the market demand.
The Growing Demand for Unified Communication Solutions
Bu hikaye Siliconindia - India Edition dergisinin November 2024 sayısından alınmıştır.
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Bu hikaye Siliconindia - India Edition dergisinin November 2024 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
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