NYC'S AI CHATBOT WAS CAUGHT TELLING BUSINESSES TO BREAK THE LAW.THE CITY ISN'T TAKING IT DOWN

An artificial intelligence-powered chatbot created by New York City to help small business owners is under criticism for dispensing bizarre advice that misstates local policies and advises companies to violate the law.

But days after the issues were first reported last week by tech news outlet The Markup, the city has opted to leave the tool on its official government website. Mayor Eric Adams defended the decision this week even as he acknowledged the chatbot’s answers were “wrong in some areas.”

Launched in October as a “one-stop shop” for business owners, the chatbot offers users algorithmically generated text responses to questions about navigating the city’s bureaucratic maze.

It includes a disclaimer that it may “occasionally produce incorrect, harmful or biased” information and the caveat, since-strengthened, that its answers are not legal advice.

It continues to dole out false guidance, troubling experts who say the buggy system highlights the dangers of governments embracing AIpowered systems without sufficient guardrails.

“They’re rolling out software that is unproven without oversight,” said Julia Stoyanovich, a computer science professor and director of the Center for Responsible AI at New York University. “It’s clear they have no intention of doing what’s responsible.”