Malaysia Airlines strengthening customer base across the Indian network

With the reopening of borders in 2022, Malaysia Airlines has since emerged on a stable footing financially and operationally, with parent company Malaysia Aviation Group (MAG) having achieved three consecutive quarters of financial profitability since 3Q 2022. Ahmad Luqman Mohd Azmi, Chief Executive Officer-Airlines, MAG, says that now the airline is aggressively investing in their customers by elevating their products and offerings from fleet modernisation to enhancing the overall cabin experience.

- Prashant Nayak

With significant growth and achievement in the Indian domestic aviation sector, the potential of Indian market remains highly promising for international carriers such as Malaysia Airlines. The airline has closely monitored the upsurge in demand that has transcended their expectations, prompting them to enhance services by increasing frequencies and upgrading to wide-body aircraft on select flights and sectors.

“India continues to be one of our determinant factors and a key market. We have since expanded connectivity from India to Malaysia and are now operating 55 weekly flights compared to the previous 52, with the introduction of three new flights from Bengaluru which commenced in April 2023. We are looking to return to pre-pandemic levels in the Indian market by the end of this year. Healthy competition among airlines bodes well for the Indian aviation market, as it creates ample opportunities and potential for both domestic and foreign carriers to explore and capitalise on,” says Mohd Azmi.