ARUN MEHTA Head, Data & Analytics, Digital Engineering Services, Royal Bank of Scotland India
What is it like to be a banking player in today’s landscape with fintech challengers, digital disruptors as well as technology behemoths like Google, Alibaba, Facebook looking for a slice of the industry?
As with every threat, there is an opportunity, I see the emergence of Fintechs and so-called Data IT companies as an opportunity for banks as well to challenge the status-quo and revamp their existing processes and IT systems/ platforms. In fact, if done with an incubator and agile mentality in mind, banks with hundreds of years of existence will be at an additional advantage as they sit on piles of data that could be converted into information which, in turn, could be leveraged to build insights for decision-making and customized customer value prepositions. In addition, banks have been expanding their ecosystem by investing in or by co-creating artifacts with Fintechs.
How crucial and smooth are emerging areas like Ai, Automation, Analytics, DLT etc. from the view of technology’s intersection with compliance, security, speed, user experience, and last-mile outreach?
AI, RPA, Cloud computing, and analytics - in my view - are super-crucial and not optional. Effective use of these technologies will act as a differentiator. The key is how one goes about creating a back-log of prompting use-cases with tangible outcomes. Further, prioritized use-cases need to be substantiated with business benefits and use of converging technologies to achieve the outcome. Keeping in mind the prevailing security controls, regulatory environment and, most importantly, enhancement of customer experience via digital journeys; contextual and value-added digital messaging will be of utmost priority.
هذه القصة مأخوذة من طبعة February 2020 من DataQuest.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
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هذه القصة مأخوذة من طبعة February 2020 من DataQuest.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
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