GUESTS
Aveek Chaudhari, Head - New Digital Initiatives, HDFC Bank
Deepak Joshi, Sr VP, Head Operations & Technology, Motilal Oswal Wealth Management
Vinod Nair, Head - IT & Digital, HDFC Ergo General Insurance
Gaurav Pathak, Head - Technology, EbixCash
Vincent Zuzarte, Head - Applications, Stock Holding Corporation of India
Deepak Saluja, Head - Marketing, ICICI Securities
Amarnath, Head - Corporate Cards, Bob Financial Solutions
Dr. Rajendran N, Chief Digital Officer, Multi Commodity Exchange of India
Deepak Bhatia, GM-IT, Exim Bank Saurabh Chandre, Head - CX, Tata Communications
Anurag Mathur, Head Banking & Financial Vertical, Tata Communications
Manoj Agrawal, Group Editor, Banking Frontier (Moderator)
Manoj: What are the contours of today's customer-centric omnichannel solution to have a unified customer experience?
Deepak Saluja: Pandemic ensured that digital has to be adopted by everyone. In the process, attention is given more to CX so that pain points are removed. Tools and enablers track the customer journey and trigger an alert whenever there is friction. Dedicated technology teams are working to find a solution. In an omnichannel experience, the efficacy of the channel is important and also the experience at the touch point is important. Customer buying has also evolved and become more convoluted. So the brand must be present at every touch point.
هذه القصة مأخوذة من طبعة February 2023 من Banking Frontiers.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك ? تسجيل الدخول
هذه القصة مأخوذة من طبعة February 2023 من Banking Frontiers.
ابدأ النسخة التجريبية المجانية من Magzter GOLD لمدة 7 أيام للوصول إلى آلاف القصص المتميزة المنسقة وأكثر من 9,000 مجلة وصحيفة.
بالفعل مشترك? تسجيل الدخول
It's a bank and a brokerage - FinecoBank
FinecoBank of Italy is a highly tech-enabled bank that is a combination of a bank and a brokerage:
A model for cloud adoption - Zurich Cantonal Bank
The bank is had opted for cloud to offer better service to its customers:
RBI Governor urges NBFCs to adhere to fair practices code
The Reserve Bank of India (RBI) Governor has urged Non-Banking Financial Companies (NBFCs) to strictly adhere to the Fair Practices Code, emphasizing sustainable growth and robust risk management in the sector.
Automated, Adaptive, Al-enabled Architecture is a must
Security heads from 2 BFSI companies reveal the key cyberfrauds and strategies to combat them:
Fraudsters too gain ground as real-time payment systems grow
There is a need for the technologies behind the real-time payment systems to gain a march over the methods of fraudsters:
Ethics & Challenges of AI in Cyber security: Navigating the Moral Maze
Even as AI is finding its place in the cyber security domain, an entirely new frontier of ethical challenges awaits.
Bangladesh Finance: 25% faster customer service; 15% higher customer retention
Bangladesh Finance, established in 1999, is a leading financial institution in Bangladesh.
Fino sparkles with technology & brand upshift
Fino Payments Bank started operations in June 2017, providing banking services to mass market customers, who are largely rural-based.
Savington Upshifts: 48% Faster, Churn down 31%
Savington International Insurance Brokers LLC, founded in 2006 by Dev Maitra, is a prominent insurance provider in the UAE.
Zoroastrian Bank: Multiple awards for being the Best
Established in 1927 by Sir Hormusjee Cowasjee Dinshaw Adenwalla, Zoroastrian Bank is a prominent urban cooperative bank headquartered in Mumbai, India.
