Digital bridges Solutions and Awareness

Shashi Kant Dahuja, Executive Director & Chief Underwriting Officer, Shriram General Insurance:

Ravi Lalwani: The BFSI sector is rapidly shifting toward more personalized and digital-first financial services. What specific advancements or strategic changes does your organization plan to implement by 2025 to meet evolving market expectations? Are there particular markets where you aim to expand your presence or market share? Shashi Kant Dahuja: At Shriram General Insurance (SGI) we firmly believe that the client always comes first. Our commitment to providing personalized, digital-first financial services is a key initiative designed to better understand our clients' needs and deliver tailored solutions at a granular level.

To achieve excellence, businesses must embrace technological advancements, particularly in the fields of AI and data analytics. Fortunately, data analytics is deeply embedded in the DNA of SGI. We have been pioneers in making the motor insurance business profitable, and we believe the key to sustaining consistent, year-on-year profits lies in leveraging technology to analyze data closely. This data-driven approach is applied across all functions, including underwriting, claims, and other departments, to enhance our decision-making processes.

Advanced data analytics enables us to:

• Assess risks more effectively

• Offer customized solutions for different customer segments

• Use predictive AI for dynamic pricing

• Automate claims and reduce turnaround times across various segments In line with this approach, we are moving away from traditional insurance

products and are developing packaged solutions that offer clients more flexibility and customization, allowing them to choose coverage based on their specific needs. This shift reflects our dedication to putting the client at the centre of everything we do, ensuring that our services are aligned with their unique requirements.