DNB Bank uses technology to influence its customers

Says it is technology that helps it to influence its corporate and retail customers, who are in millions:

- Mohan

Norway’s DNB Bank insists that technology has made it more available to its customers. The bank is constantly developing new products and services even as it is simultaneously improving and simplifying systems that are built decades ago. Today, the bank claims it influences 233,000 corporate customers and 2.1 million personal customers’ everyday life.

LARGEST BANK

Oslo headquartered DNB Bank is Norway’s largest financial services group, with total combined assets of more than 3.4 trillion Norwegian kroner in 2023. The Norwegian Ministry of Trade and Industry and Sparebankstiftelsen DnB NOR are the largest owners of the bank. It offers corporate, retail and securities markets services and has an investment bank, DNB Markets, a finance company, Cresco, a real estate agency DNB Eiendom and a fund managing entity DNB Asset Management, It has the largest customer base in the country - 2.3 million retail customers and 229,000 corporate clients. It is also one of world’s largest shipping banks and a key international player in the energy sector.

3 PILLARS OF TRANSFORMATION

The bank has declared that it has taken up its digital transformation through 3 pillars - people, process and technology - people at the heart of the organization, processes to establish a strong ownership structure with clear responsibilities delegated to people at all levels and technology as the key enabler.