AMAN MALHOTRA - THE PATHFINDERS

SVP Corporate Services , Head - Project & Facilities, RBL Bank

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This situation does bring in the opportunity to save costs, as the need for seats and real estate footprint of an organisation would reduce, resulting in lower operational expenditure.”

The Covid-19 lockdown is an unprecedented event, which no one could have prepared for, but as the situation unfolded, the response time was quick. Everyone took stock of the situation, understood the seriousness of the pandemic, planned accordingly, and took swift action. For the team at RBL Bank, the safety of their employees and customers was of paramount importance; and considering that as the centre piece, all the steps were planned to ensure minimum disruption to the businesses.

For many who would have never imagined the possibility of work from home, it became a reality. Safety equipment like sanitisers, thermometers, masks, gloves etc, were made available in no time for people operating from branches and bank offices.

A touch-free environment became a priority. While the fact remains that the situation is still uncertain and we wouldn’t know how long it will continue, the above measures certainly ensured safety and immensely helped the Bank to run its operations seamlessly.