Smart hospitality
Commercial Design|February 2022
Five ways smart property solutions can revolutionise the hospitality industry
SANJEEVV BHATIA
Smart hospitality
Digitalisation is leaving no stones unturned across business and industry. Before the pandemic, it would be deemed “disruption”; today, it’s transformation. And for its part, the hospitality industry has assimilated into digital reality at an exemplary rate. The global smart hospitality market is forecasted to grow at a CAGR of 21.63% from 2020 to 2027(1). So, what are potential adopters hoping to achieve?

First and foremost, hotels are complex structures comprising multi-vendor units such as HVAC, lighting systems, plumbing fixtures, central boilers, guest room management systems, security and access control, building management systems, etc. And since the industry is predominantly service-driven, there is no room for compromises in any system. Furthermore, the industry is increasingly coming under scrutiny for its resource-intensive nature. So, with technology adoption and implmentation, hospitality professionals are hoping to optimise energy usage, guest experiences, and routine operations, while reconciling these with long-term ROI and incremental savings. Here are five ways these multi-fold objectives are achievable through smart property solutions.

1. Vendor-agnostic integration: The cornerstone of smart hospitality is the IoT- led integration of all systems and functions, irrespective of vendor lock-ins and licenses. Enterprise-grade solutions will seamlessly integrate multivendor systems, creating an open-protocol ecosystem and centralising the control under one roof. Operators can thus perform real-time monitoring and commissioning. The single-window visibility into hotel-wide systems and processes will enable operators to give timely alerts, optimise workflows, and streamline operations of all — kitchen, administrative, and housekeeping — staff.

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