How AI Is Shaping Organizations?

Indian companies and start-ups are focusing on developing conversational bots, speech recognition tools, intelligent digital assistants and conversational services to be built over social media channels

- Malavika Sacchdeva

Artificial Intelligence will undoubtedly reshape the business, making our lives easier and more sufficient. AI is seen as an indispensable tool for supporting humans in every aspects of life. In future, it will be the driving force for Industrial revolution mainly driven by data, networks and computing power.

“The two fundamental pillars of digital transformation for any organization- “Speed” and “Customer Centric Innovation” which are on the top of CxOs’ minds. Every enterprise is dealing with two basic questions, “How fast can you innovate?” and “Can you innovate fast enough?” That said we see two broad technology trends answering the aforementioned questions emerging across the board, “Cloud Native” and “AI”. On one hand, enterprises who are in the experimentation and migration stages of cloud adoption have realized that the benefits of cloud goes well beyond apex optimization to acceleration of contextual innovation. And on the other hand, we see widespread adoption of NLP and cognitive computing to provide augmented/assistive intelligence and personalized experiences to customers. With Millennial in focus for most enterprises, delivering personalization has become important now more than ever. CxOs expect AI and specifically deep learning to pave the path to achieve such targeted personalization” said Anup Nair, VP and CTO, Mphasis Digital.

CHALLENGES IN APPLICATION OF AI

There are significant needs to automate the M2M or machine to human interactions to enable failure prevention. The biggest challenges in this area are changing the individual mindset and attract the right talent.