How AI Is Transforming Logistics Sector

With the increasing customer expectation of super-fast deliveries and real-time visibility, Logistics companies are turning to artificial intelligence technologies to meet the demand

- Mat Khan

With the big players in the e-commerce business setting ever-new standards for supply chain operational functions across sectors, logistics enterprises are looking for ways to match up to the demands by leveraging innovative technologies. Helping them in their pursuit are a myriad of Artificial Intelligence (Al) technologies.

Most of the logistic companies' approach to digitisation was having a website for SaaS-based service or as a discovery platform and having a proprietary mobile app for their customers. Today we are seeing a third element, the messaging app. This chat bot is the manifestation of Al technology in the logistic industry, said Srinivas B Vijayaraghavan, Vice President - Marketing, Gupshup.

He was presenting and moderating a live webinar on 'Deployment of Artificial intelligence in logistics, Accelerating customer experience'; presented by Gupshup, powered by Manufacturing Today India and attended by panellists who are technology experts and solution providers for the logistics industry.

The members on the panel included Soham Chokshi, Co-Founder & CEO, Shipsy.io; Venu Kondur, CEO & Co-founder, LOBB; Krishna Guha, Co-founder, Caliper Business Solution, Innovator of transportEG, Founder of BAP Global; and Parag Aggarwal, CoFounder & CEO, GOBOLT.

Introducing the panellists and laying out the event, Syed Ameen, Editor, Manufacturing Today India, welcomed the attendees and handed over the session to Vijayaraghavan to carry on the proceedings.

Through the 90 minutes of intense deliberations, the panellists ran through a whole gamut of topics relating to the use of Al (Artificial Intelligence) in logistics and supply chain management.

Al: ADOPTING CONVERSATIONAL INTELLIGENCE