CATEGORIES

There Is A Need To Have A Very Robust Information Security Risk Management Framework

BEFORE THE SCAR of the previous cyber attack heals, another starts haunting the cyber world. The factors influencing cyber attacks are constantly changing and hence it’s becoming difficult for information security and risk management professionals to manage the risks. Satyanandan Atyam, CISO, Bharti AXA General Insurance, in a conversation with EC’s Rachana Jha, speaks about the biggest security concerns in the insurance industry and how Bharti AXA General Insurance has taken a holistic view of its security policy. Some edited excerpts…​​​​​​​

ICICI Bank Leverages Ipal Chatbot For Customer Service

ICICI BANK’S AI POWERED iPal chatbot has interacted on the bank’s website and mobile application with close to 3.1 million customers, addressing 6 million queries with nearly 90% accuracy in eight months (Feb – Sept 2017).

How DBS Bank's Kai Virtual Banking Chatbot Is Setting A New Benchmark In Customer Service

IN THE last two years, the Kai virtual banking assistant has been able to handle 80% of the queries received by the bank with close to 80% accuracy. This has led to a reduction in the call centre hiring

ICICI Bank Reimagines Banking For The Digital World

The bank, while continuing to undertake transformational steps in the current scheme of operations, and introducing instant banking products and services, has also ensured adoption of new age digital technologies to serve the current banking products and services at a fraction of the cost. Express Computer’s Srikanth R P, Abhishek Raval and Mohit Rathod report on how the bank is using emerging technologies to significantly alter the way banking services are consumed and delivered

Technology Has The Power To Transform Healthcare In India

RIDING HIGH ON the rapid stride of digital transformation in the health sector in India, Royal Philips, a Netherlands based healthcare player believes this change will bring strong opportunities for the global player. The company is looking to bring in a major shift in the way it operates in India so far and make the business processes simpler and seamless

Digitization: Transition Not Seamless, Yet Essential

Digitization: Transition Not Seamless, Yet Essential

Odisha's E-governance Project Likely To Transform The State Into An Innovation And Knowledge-based Society

ASHOK MEENA, Principal Secretary to Government of Odisha, Electronics & Information Technology Department, provides information on various IT projects undergoing in the state

Cloud Computing:The Changing Paradigm

Cloud has come a long way from the time when it was distrusted and suspected as a gateway for all security threats. Presently, cloud is being hailed as a foundation for innovation and rightly so.

How the Election Commission Is Using Technology to Deliver Credible Elections

Encouraged by the role of technology in the successful conduct of elections in Bihar and the high turnout in recently conducted West Bengal and Kerala elections, the Election Commission of India is banking high on technology and has already initiated the process of monitoring the preparation of upcoming state legislative assembly elections for Goa, Manipur, Punjab, Uttarakhand, Uttar Pradesh, Gujarat and Himachal Pradesh. In an interview with EC's Mohd Ujaley, Om Prakash Rawat, Election Commissioner of India talks about innovative use of technology in the upcoming elections. Edited Excerpts:

Jm Baxi Embarks on Digital Transformation Using Cloud as the Foundation

As the group embarks on a digital transformation drive across the group, the cloud is the first step and foundation for enabling this transformation.

Cloud-based Erp Gains Traction

More and more companies are turning to cloud-based financial management systems to replace their legacy ERP systems.

'AWS' Journey in the Indian Government Sector Is Just Beginning

Amazon believes that the opportunity in the government space is huge, as the cloud is perfectly suited for handling large sets of data and gain rich insights. In an interaction with Jasmine Desai, Teresa Carlson, VP, Worldwide Public Sector, Amazon Web Services (AWS), shares how Government departments can benefit from the agility and scale of cloud enabled innovations.

Demonetization: Experience From Ground Zero

While the demonetization drive has thrown up huge challenges, Indian CXOs have risen to the challenge by acting quickly. EC spoke to a few CXOs on how they they prepared their organizations once the landmark announcement was made by Prime Minister Narendra Modi.

Telangana: Startup State

Under K T Rama Rao’s leadership, India’s youngest state, Telangana, is trying to attract startups and other technology innovators, by thinking and acting like a startup, says Kalvakuntla Taraka Rama Rao (KTR), Minister of IT, Public Enterprises, Industries, MA & UD, Government of Telangana.

Our Goal Is To Make DBS The World's Most Innovative Bank

OVER THE PAST few years, DBS Bank has been accelerating its digital transformation agenda. This includes embarking on a comprehensive and holistic mission of building a start-up culture, re-architecting the bank’s technology infrastructure, and leveraging Big Data, biometrics and artificial intelligence to reimagine banking for its customers. Neal Cross, Managing Director and Chief Innovation Officer, shares insights with Nivedan Prakash on how the bank has reinvented banking through constant innovation.

AI To Improve Employee And Customer Convenience At Indiafirst Life Insurance

IRIS will be used for customer queries and requests. The bots can also be used by both the distributors, and the sales force for solving service and product requests from customers. EC’s Abhishek Raval speaks with Mohit Rochlani, Director - Operations and IT IndiaFirst Life Insurance

AI Will Unleash The Power Of Other Technologies

AI applied on alternate, external sources of data to provide significantly better results, especially when there is no formal source of credit history

How Artificial Intelligence Can Help SMEs

The intense focus on the exponential potential of AI and related tools for businesses has thrown up questions around their relevance for the SMEs and whether they would stand to gain from investments in this area.

Confluence 2018: Showcasing A Unique Partnership

CONFLUENCE 2018, a series of multi-city networking and business events, were jointly organised by Lenovo and Nutanix Technologies India, to showcase how their strategic global tie-up is benefiting client organisations across industry sectors

The Promising Story Of Indian Cybersecurity Product Companies

THE 13TH EDITION of NASSCOM-DSCI Annual Information Security Summit highlighted India's emerging cybersecurity product innovation ecosystem

How AI Can Help In Making The World A Safer Place

With more than 1,50,000 people killed every year and close to 400 people dying every day in traffic-related accidents, India has a record that is higher than other developed markets such as the United States.

Raising The E-Governance Bar

WITH TECHNOLOGY BEING central to citizen services delivery and internal processes, governments can't afford to stay behind. There are sustained efforts to raise the bar of focus and adoption of emerging technologies.

Usage Of Tech Solutions Saves ₹800 Cr For Nagpur Metro

THE WORK ON Nagpur Metro is moving as per the timelines and 10 per cent of the cost has already been saved, as quoted in the Detailed Project Report, which amounts to about 800 crores. This has been possible due to the use of advanced technology tools, says Dr Brijesh Dixit, Managing Director, Maha Metro to ECs Abhishek Raval.

Fullerton India's Digital Business Has Grown 10x In The Last One Year

FULLERTON INDIA PROVIDES instant Cash-in-account to salaried individuals, for up to 60,000 for new customers applying on its Instaloan app, fully leveraging the advanced data-analytics capabilities. The digital business has grown 10x over the last one year, and over 20% of new salaried customers have originated via its digital business. ECs Abhishek Raval speaks with Rajashree Nambiar, CEO & MD, Fullerton India Credit Company.

AP Govt To Enhance 50% Of Rural Road Network Using Drones By March 2019

GIVING FILLIP TO the Centres e-governance initiatives, Andhra Pradesh is leading itself in this direction with innovative use of emerging technologies. Atluri Rama Rao, Executive Director (Technical), Andhra Pradesh State FiberNet (APSFL), shares how drones are changing traditional governance and administration activities.

Connecting Odisha With Fiber Grid

ODISHA HAS BEEN very successful in implementing e-governance initiatives. Today, all the government offices and secretariats are paperless and the state plans to adopt the upgraded version of the paperless office system. Similar steps have been taken in the area of land records digitisation. In an exclusive interview with Mohd Ujaley, CJ Venugopal, Principal Secretary, Electronics & Information Technology Department, Government of Odisha speaks about the focused efforts of connecting all panchayats with the fiber-grid, to enhance inclusiveness.

Kotak Mahindra Bank Rings 811 To Take Digital Lead

The launch of 811, India’s first downloadable digital banking ecosystem, has enabled Kotak Mahindra Bank to increase its share of wallet in India’s highly competitive banking space

Bajaj Allianz Hires Tal.Port, An AI Enabled Talent Acquisition Tool

THE TOOL ALLOWS VIDEO interviews to capture candidate’s aptitude and behavioural aspects along with the essential technical skills

The Rise Of Smart, Voice-Based Assistants

From domestic robots to drones, Artificial Intelligence (AI) to smart cars, we are now apparently surrounded by endless tech innovations – all set to enhance the way we experience the world around us.

Automation Enables Instantaneous Disbursal Of Flight Delay Insurance Claims

INSURANCE COMPANIES are using automation and blockchain to disburse flight delay claims even before they are filed by the passengers