Guests too have changed their behaviour. Whereas once they may not have thought much about the work that goes on behind the scenes, now travellers prioritise hygiene when booking. According to a survey carried out in the UK and US by Honeywell in December, 48 per cent of respondents said that enhanced cleanliness or health and safety procedures would motivate them the most to stay in a hotel, while 57 per cent of those in the US cited cleanliness as the top deciding factor for choosing which one to book.
Here we explore the new safety measures that have fundamentally changed the guest experience.
KEEP IT CLEAN
All of the major hotel chains have developed robust new cleaning protocols, reviewing each department and providing staffwith comprehensive safety and hygiene training. For many groups, this meant consulting external experts on keeping guests safe.
In April last year, Marriott International unveiled its Global Cleanliness Council, a body comprising specialists in hospitality, epidemiology, sanitation and protective health and hygiene technology.
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Diese Geschichte stammt aus der May - June 2021-Ausgabe von Business Traveller Middle East.
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Onwards and upwards
In an exclusive interview with Ian Fairservice for Business Traveller, His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority and CEO and Founder of the Emirates Group, provides insight into the current and future state of travel and Emirates’ pivotal role in getting the industry back on track
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