CATEGORIES

Your Tech-Savvy Hotel Room Is Not Just A Peaceful Sanctuary

It is also a space that boasts increasing degrees of applied technology for a greater amount of personalisation and in-room entertainment.

Redefining Hospitality Operations Through Technology

Almost all industries have embraced technology to automate their business operations and ensure higher productivity. The hospitality industry is not indifferent to this phenomenon.

The Art Of Leading From The Front

Hospitality is unabashedly a male bastion. Yet, Dr Jyotsna Suri, who came to head Bharat Hotels, as its CMD, due to an act of fate, transformed her fledgling business into a powerhouse. She talks about the challenges, the turning points, the future of hospitality, and her passion for creating environmentally sustainable hotels

Inspired By Royalty

JW Marriott Jaipur Resort & Spa, with its palatial architecture, is emerging as a destination for the troika of luxury traveller, destination weddings and Bleisure. GM Chandrashekhar Joshi analyses the business potential of Jaipur.

Rhetoric And Reality

The ‘no-relief on GST’ stance taken by the government and the failure to recognise hospitality as crucial to India’s growth story continues to be stumbling blocks.

7 Kitchen Essentials To Achieve The Sustainability Goal

New-age hotel kitchens are transforming themselves into an eco-friendly space, without comprising on culinary innovations and the service quotient.

Convert Complaints Into Opportunities

While guest grievances in hospitality business are inescapable, hotels can train their teams to be alert and attentive towards customer needs so that not every complaint turns into an issue

William Grant & Sons To Launch Grant's In India

Global distiller announces first local production venture in India

Doing The Math

As the hotel business witnesses accelerated change, revenue managers are developing innovative strategies to optimise demand and improve room occupancy

Hail Hilton

Hilton Hotels & Resorts wants to shed its challenger position in India and adopt a more dominant stance

Experiential In-room Dining Is The New F&B Frontier

From specialised private dining to a taste of local and seasonal cuisines and chef’s unusual preparations—in-room dining has emerged as the perfect marketing and revenue generating tool to upsell the F&B offerings, garnering loyalty and helping hotels ace the art of hosting

Leading The Pack

IHCL's 'Aspiration 2022' strategy is likely to see it emerge as a clear market leader. Puneet Chhatwal, MD & CEO, IHCL talks about how a combination of European-style management, American skills in marketing, and emotional intelligence of Indians has proved to be a winning formula.

IHG'S Indian Summer

InterContinental Hotel Group has its eyes firmly set on expansion across the Indian market. Kenneth Macpherson, CEO,EMEAAandVivekBhalla, Regional Vice President,SWAtellGurmeetSachdevthat they are bullish about the immense potential it offers, particularly in themidscalesegment.

In Search Of Instagrammable Moments

The profile of the new-age luxurytravellerhas evolved in the era of social media. DanielWelk, VP-Operations, Luxury and Lifestyle, Asia Pacific, Hilton Hotels, talks about how the tech-savvy luxurytravelleris changing the hospitality industry.

Bringing Home The Bacon

Or in this case, the revenues. F&B outlets that anchor hotels are drawing in the footfalls and adding to thebottomline.

ODE To Asian Chic

Designed bySumesshMenonAssociates, Foo at Phoenix Mills in Mumbai adds brilliance and provides stiff competition to the fine dining restaurants in the city.

India Could Be The World'S Spiritual And Wellness Powerhouse

The53rdannualFHRAIConvention paid obeisance to the growing trend of spiritual and wellness tourism.SouvagyaMohapatra, Executive Director, MAYFAIR Hotels and Resorts, writes about the debates and discussions that shapedFHRAIs 2018 Convention.

Meliá Hotels Rolls Out Cashless Payment Pilot Project

Hotel operator partners with Oracles Innovation Services forcashlesspayment solution

Drawing The Palate

From Moringa taking over kale, to millets beating quinoa in its own home game and small plates become indigenous, here’s how behind-the-burners’ thinking is shaping the dining experiences in 2018.

Playing For Big Stakes

By aligning themselves with global hospitality brands such as Four Seasons and Hilton, and positioning the hotels within their vibrant business parks, the Bengaluru-based marque realty company is aiming high. Jitu Virwani, CMD, Embassy Group speaks to Gurmeet Sachdev about the hospitality arm’s eventful journey and the future of dual-branded properties.

Plating It Right

Georgian or Urmi-style, new-age textured or minimal — what a chef chooses to serve the food in, says a lot about the identity he is trying to create for his restaurant.

Food For Thought

Since F&B has become a key revenue source for hotels, Vinita Bhatia gets David Mathews, general manager of Trident, Bandra Kurla, Mumbai to reveal some strategies that hoteliers can adopt to leverage their F&B properties.

Quality Trumps Quantity

David Kong, president and CEO of Best Western Hotels & Resorts tells Vinita Bhatia that when you have quality, you have a solid foundation. That explains why the brand has stuck to 4,100 hotels since a decade; it is a demonstration of their commitment to quality.

Locally Speaking

Can individual properties retain global brand values while planning inventive marketing plans, especially around F&B? Rishi Chopra, GM, Le Méridien Mahabaleshwar Resort & Spa thinks it is possible, with a little attention to specifics.

Mobile First

A one-content-fits-all strategy won't work when trying to create mobile apps, according to Chinmai Sharma, CRO,Taj Hotels, Resorts and Palaces 

The Mobility Challenge

The hyper-connected hospitality industry is finding novel ways to benefit from IoT by reducing costs and improving customer experience securely

Fear Of The Known

The growing incidence of cyber threats underlines that hoteliers need to be on their guard to protect their guests’ data from being misused.

The Right Channel

With burgeoning distribution channels, hotels have to be judicious while picking one that will tick all the boxes for their brand’s needs

The Era Of I, Robot

Investing in robots not only allows hoteliers to automate various processes and provide heightened guest experiences; it also help them free talent to focus on other core operations

Block Chain

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