CATEGORIES

Widening Digital Footprint, Deepening Customer Engagement

Gujarat’s apex cooperative bank is extensively creating awareness among customers of DCCBs and UCBs about digital alternatives:

The Dutch have some hesitation

While the Netherlands adopted PSD2 readying for introducing open banking, there appears to be some reservations among the general public:

GRO+ App: Loan decision within 60 minutes

Anuj Pandey, COO, U GRO Capital, explains how a solid digital strategy helped the company serve the MSME sector in a better manner:

From SECURITY to TRUST

Just having strong security systems is not enough. Such systems should also create a strong trust among the users:

Consumers like their data being used to improve CX

A recent study has brought out an interesting revelation about Indian consumers’ attitudes towards data and its usage to enhance the customer experience. The study, done by leading credit information bureau Experian, which brought out the findings as the ‘Experian 2020 Global Identity & Fraud Report’, finds that consumers, in general, understand the value of information and that 69% of Indian consumers like the changes being made to the customer experience as a result of their data being used.

Bank of Maharashtra aims for 19% agri credit growth

Banks on e-Meets digitalized land records and post COVID schemes:

A Covid-Proof Leadership Strategy

Covid-19 has come as the blackest of all swans, unleashing a human and economic tragedy beyond all expectations. In such turbulent times, what sort of captain is leading the crew of the ship IDBI Federal Life Insurance.... Banking Frontiers finds out.:

South Africa banks in blockchain experiment

South Africa is just beginning to understand how blockchain can bring major changes in its financial system:

THINK SIMPLE THINK DIFFERENT

A product revolution could be brewing in the insurance sector:

RBI control will make coop banks more professional

The ordinance amending the Banking Regulations Act 1949 giving RBI control over cooperative banks is timely and opportune, feel cooperative banking veterans:

PR for Corporate Credibility & Positioning

Anjali Malhotra, Chief Customer, Marketing, Digital & IT Officer at Aviva, discusses PR strategies in the context of digitization and lockdown:

POSP + Digital for Insurance Sales

Lucknow-based regional rural bank Aryavart Bank has adopted frictionless customer experience to onboard customers for insurance policies. Shiv Bajrang Singh, chairman of the bank explains the salient aspects of this strategy:

Onboarding Non-Tech Savvy Customers: Challenges & Solutions

Banking Frontiers hosted 3 industry experts - Vivek Chaturvedi, Marketing Head at Digit Insurance, Anuj Pandey, Chief Operating Officer at U GRO Capital, and Mohan Kumar Sahni, Head of Cards, Payments & Digital Banking at Utkarsh Small Finance Bank - for a panel discussion on the challenges in attracting and serving non-tech-savvy consumers into the digital ecosystem:

Israel releases draft directive on open banking

While Israel has strong banking system, it has been a late mover in initiating open banking:

ICICI Lombard: AI accelerates, ML customizes

The insurer also leverages technologies like RPA, NLP, bots, analytics and much more:

Balancing talent & technology at right cost

Byju Joseph, CTO, Future Generali Life Insurance, discusses key issues associated with inhouse software development:

SME Banking: From Problem To Opportunity

SMEs have been badly affected by COVID-19 and the impact has cascaded down to banks and NBFCs. Banking Frontiers interviewed 9 BFSI organizations to understand their latest response. The findings are narrated in 6 different parts: (i) Impact on SMEs & Response by Lenders (ii) Analyzing the Impact - Sectors & Geographies (ii) Champion Channels during Lockdown (iv) Innovative Responses by Lenders (v) Getting Serious about Data (vi) Technology-assisted interactions imminent.

Platforms of the Future

At Technoviti 2020, CIOs and CTOs share their perspectives on selecting and leveraging a variety of platforms that suit their respective organizations:

Moderation in savings, increase in digital account opening

Falling interest rates and increasing desire to save are creating a flurry of trends in different segments:

Lenders & borrowers in hopeful anticipation

Lenders explain the current scenario and the new outlook:

How SBI warriors battled covid-19 at their Global IT Centre

Sunita Handa, CGM - IT Channels & Operations, at State Bank of India, narrates how the bank prepared its manpower and technology to meet the unprecedented crisis caused by COVID-19:

Estonia - the land of the KSI Blockchain

Estonia is a country described as the most advanced digital society and even envied by former US President Barack Obama:

FYERS goes for the cloud

Implements zero-trust policies, VPN, VDI, multi-factor authentication and alerts to ensure security:

Efficiency & Security on the Digital Highway

Mr. V. Srinivasan, Founder & Chairman of eMudhra, advocates digital signatures as the next level of digital transformation:

Educating, Handholding, Digitizing

Motilal Oswal Financial Services has 3600 strategy to tackle covid challenges:

Data privacy & risk initiatives to improve CX

Experts from leading finance companies share their views on data privacy, risks and initiatives to improve customer experience at Finnoviti 2020.

Frictionless Security... Experience Simplified

Security experts from the BFSI industry share their views on frictionless security to simplify customer experience at Finnoviti 2020. The session was moderated by Dr L.S. Subramanian.

South Korea - Govt Support For Blockchain Projects

South Korea has been an early adopter of blockchain for non-cryptocurrency uses:

BFSI fires up Mobile Apps

Recently the RBI advocated digital mode for payments and other financial services, especially through mobile applications to enforce social distancing. Banking Frontiers carried out a study to understand (i) new mobile application features and strategies during lockdown (ii) usage pattern & promotions and (iii) technology integration. The findings are narrated in 3 different articles:

Customized financing for micro-irrigation

Agri-focused NBFCs need a direct liquidity tap to tide over the demand disruption cycle: