Scam refund claims
The Guardian|November 23, 2024
Some victims of bank transfer scams will not get a penny back despite beefed-up rules designed to better protect consumers from fraudsters because several big banks have introduced an excess on refund claims.
Scam refund claims

New rules requiring banks and other payment firms to reimburse people who have been tricked into sending money to scammers took effect last month, and included an optional £100 excess that firms can apply to a claim.

The rules apply to payments made on or after 7 October, and mean that if you are scammed out of £90 through no fault of your own, you could still end up emptyhanded, and if you lose £300, you may only get £200 back. However, the excess cannot be applied to "vulnerable" consumers.

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