CATEGORIES

Generative AI Bridges Generalists & Specialists

HP Singh, CMD of Satin Creditcare, shares his perspectives on various aspects of leadership:

Being a Responsible AI Leader - 4 Steps

Alok Aggarwal, CEO of Muthoot Homfin, reviews AI impact on leadership and gives guidance on being a responsible AI leader:

The CRED Formula: Design for Humans

Creating elegant and enduring structures for unstructured problems — that is design:

NBFCs: Diverse Approaches, Single Purpose

At Indian Merchants Chambers' Banking & Finance Conference, several CEOs of NBFCs spoke on the topic 'Digital Lending - Bridging the credit gap & creating a financial landscape that includes everyone'. Edited excerpts:

RBI launches PRAVAAH Portal, Retail Direct Mobile App, and FinTech Repository

In a significant move aimed at enhancing the accessibility and efficiency of financial services, the Reserve Bank of India (RBI) has launched three major initiatives: the PRAVAAH portal, the Retail Direct Mobile App, and a FinTech Repository. The launch event was officiated by Shaktikanta Das, Governor of the RBI, in the presence of key officials and industry representatives.

Amplifying learning with gamification & infographics

Anilkumar Satyavarpu, CHRO at Magma HDI General Insurance reveals how the company achieves it learning objectives:

Leaps in Automation, Analytics & Integration

InCred Finance manages growing complexity and delivers a tailored customer experience:

Al: The new backbone for innovation

Liem Phan, Head L&H Re SEA & India at Swiss Re, highlights important trends and developments in life and health insurance in APAC:

DNB Bank uses technology to influence its customers

Says it is technology that helps it to influence its corporate and retail customers, who are in millions:

Green IT

Aiming for Net Zero, banks and financial service organizations are focusing on Green IT to substantially cut down energy usage, to switch to renewable energy and to dispose/recycle e-waste safely. Technology leaders from 11 financial organizations across India, Nepal, Bangladesh, Mauritius and Iran share their Green IT initiatives in this cover story:

Acquire, Expand, Grow... Repeat

Manish Kothari, President & Head of Commercial Banking, Kotak Mahindra Bank, reveals various contours of the Sonata Microfinance acquisition:

A generalist who specialized each time

Tapan Singhel, MD & CEO of Bajaj Allianz General Insurance, deep dives and explains the leadership perspectives on specialization, standardization, innovation, empathy, etc:

Repeat business thrives on Personalization & Transparency

Sudev Kumar V, Executive Vice President, Branch Banking, shapes ESAF Small Finance Bank's gold loan strategies with technology and customer-centricity:

The day is when brands bring customers to banks

Credit Card-as-a-Service will enable every business to issue a card of its own:

Transforming Tech Team from Generalists to Specialists

Gaurav Jalan, CEO of mPokket, dives into cloud data storage and machine learning for smarter lending decisionsm and strategic vendor partnerships, shaping mPokket’s agile tech ecosystem for growth:

Metabase, a unique cloud computing experiment by BEA

Hong Kong based Bank of East Asia, takes up a unique initiative in migrating to the cloud:

Radian Finserv empowers dreams across 5 states

Partha Sengupta, COO at Radian Finserv, reveals the company’s highest standards of service and integrity in all operations & expansion plans:

A digital thrust for Islamic Banking

Kuwait Finance House is a totally Shari’a compliant bank that used digital tools to its full capacity:

No escape from the law

A woman entrepreneur in Vietnam was sentenced to death recently for causing irreparable loss to a bank:

ARDB Computerization to boost agri & rural economy

Agricultural and Rural Development Banks (ARDBs) play a vital role in India’s cooperative sector by providing financial services and credit to farmers and rural communities.

Digital helps Branches boost Customer-Centricity

Public sector banks in India, long cherished for their reliability and extensive reach, are at a pivotal juncture.

Actionable Insights & Data Visualization empowers Belstar field force

Dhanasekaran S, CTO at Belstar Microfinance narrates the needs of the field force and developing a solution that empowers them:

Banks gearing up to buy Cyber-insurance

Recent years have seen a concerning uptick in cyber incidents against banks. In 2023, a data breach at Bank of America exposed over 57,000 customer accounts.

The Power Punch

Highly trained commandos equipped with hi-tech weapons and backed by a command-and-control center drive are used to recover valuable national assets. Ajay Bansal has seen the same approach work for recovering NPAs in different stages of stress:

Quest for Perfectionism

BFSI organizations have an ambitious goal: 100% digitalization. What will deliver this is technology and who will deliver this is IT professionals. IT professionals are on a continuous learning curve and pursuing lofty goals. Do they need the power of perfectionism? Do they have it within? Should they strive for it? 13 IT leaders from varied financial organizations reveal their experiences and thoughtful perspectives about perfectionism. All opinions expressed by the participants are their individual opinions and not necessarily those of the organizations they represent.

Quest for Perfectionism

BFSI organizations have an ambitious goal: 100% digitalization. What will deliver this is technology and who will deliver this is IT professionals. IT professionals are on a continuous learning curve and pursuing lofty goals. Do they need the power of perfectionism? Do they have it within? Should they strive for it? 13 IT leaders from varied financial organizations reveal their experiences and thoughtful perspectives about perfectionism. All opinions expressed by the participants are their individual opinions and not necessarily those of the organizations they represent.

Kamdhenu & Sammrudhi loans top rural customers

Unnayan Bharat Finance Corporation (UBFC) Director & Co-Founder Avneesh Trivedi shares the company's attempts to enhance the rural lending environment & deliver better services to its consumers:

It's going to be a 'world' of CBDCs

Practically, every central bank in the world is testing and readying a CBDC system:

Training for behavioral & social skills is key

3 CHROs from the top BFSI companies in India open up about their training and motivation programs aimed at enhancing employee effectiveness. The story is divided into 4 parts: (i) functional and behavioral training, (ii) manager to leadership training, (iii) learning-based training, (iv) motivational programs:

THE AI COMPASS

Artificial Intelligence has risen to be the hottest topic of discussion today. It is expected to impact everyone, and the impact could exceed that of war, global warming, supply chain disruptions, geopolitics, and much more.