IWell informed and value conscious customers want to make use of the high-speed, real time information to improve quality of their life and therefore look for smarter products in the marketplace. IoT (Internet of Things) enabled Automobile Battery (IAB) as a product is capable of handling some of the key issues of automobile battery segment that multiple stakeholders related to the product encounter. Each stakeholder has different challenges or concerns to tackle, that adversely affects the operational efficiency of the manufacturing firm or in terms of their customer experiences.
Challenges by the Stakeholders
• Head of Service struggles to ensure timely service delivery to the customers, categorize customers’ complaints, monitor & control the service personnel working on the ground, reduce process delay for warranty claims and reduction in service cost.
• Head of Sales would like to have the visibility and control of data related to health of the batteries on the ground so that the customer needs can be addressed before they reach-out to the dealers or call centre to register complaints.
• Head of SCM would like to identify causes of high time and cost of transportation of battery from customer location to service centre for warranty claims.
• R&D Engineers currently don’t have access to enough data for analysis for value addition to customer relationship management.
Proposed Solution
The proposed IAB solution comprises the following components:
• IoT enabled device.
• GPS device.
• IoT Platform on the Cloud.
Esta historia es de la edición July 2020 de CIO Review.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
Ya eres suscriptor ? Conectar
Esta historia es de la edición July 2020 de CIO Review.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
Ya eres suscriptor? Conectar
Cognitive Fashion Design Using AI And Automation
Fashion Industry is one of the top contributors to Global GDP and amongst the highest employment generator.
Blockchain-Based Cybersecurity For IoT
Arumani Subramanian completed AI/ML Information Technology from IIIT Hyderabad and Bachelor of Technology in Computer Science from Pondicherry Engineering College. His keen interest circles around making business profitable by digital innovations, and mapping digital pathway. He is an expert of Blockchain, RPA with right use cases and leads a team of architects and solutions team.
Artificial Intelligence & The Disruptive Chatbot
Chatbot Technology has always been a game changer whether it’s content, data or e-commerce - businesses underwent change to survive due to the changing consumer perception, business value and convenience.
How Financial Services Companies Are Striving Through The Data Age
With experience in account management, corporate account management, and regional sales direct, he is leading the firm.
RPA IN ACTION IN THE FINANCIAL SECTOR
A renowned professional in artificial intelligence, investment banking, managing consulting and profitability delivery, in the industry for 20+ years and consultations for 10+ Fortune 500 organizations.
PayNearby
DETERMINED TO CREATE A DIGITALLY FORWARD AND FINANCIALLY INCLUSIVE NATION
A SNEAK PEAK ON – BLOCKCHAIN TECHNOLOGY
Let’s begin this conversation by focusing on the fundamental aspect, i.e. by ‘Defining Blockchain.’
Impact Of Algorithms On Society
A common dystopian science fiction future is where the robots take over the world.
MULTIPLYING OPPORTUNITIES IN BIG DATA ANALYTICS
The advent of modern computer networks and the democratization of information has exponentially multiplied the amount of digital data being generated.
OMDENA
INTRODUCING NEW FRONTIERS OF PROBLEM SOLVING WITH AI