‘Concious leaders'
Hospitality Talk|December 2020 - January 2021
What we do today as conscious leaders will determine if our guests and employees will keep coming back, says Scott Knepp, Management Analyst, Horwath HTL Atlanta.
Scott Knepp
‘Concious leaders'

Staying in the present moment can be difficult for the hotelier (or any business executive). That said, we also know that the most rewarding moments of the job are the in-the-moment connections that we make with our team members and our guests. With all of the uncertainty, fear, and division that consume our landscape, these moments are more fragile & sacred than ever and must be navigated with thoughtful leadership.

Here are five present moment actions that you can take to have a significant impact on your guest experience and the morale of your team:

1. Practice what you and your organisation say you are going to do.

Esta historia es de la edición December 2020 - January 2021 de Hospitality Talk.

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Esta historia es de la edición December 2020 - January 2021 de Hospitality Talk.

Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.

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