Designed To Attract

External factors often influence the mood of a person. Walking leisurely on a beach or sitting in a waiting room at a hospital have obviously different effects on the human psyche. Similarly, the atmosphere of a hotel could attract or deter a guest. A hospitality property’s lighting, furniture, room arrangements, etc. greatly contribute towards the overall ambience of the property, and also towards the property’s perception among its guests and potential guests. Ashok Malkani gets the views of some of the hospitality industry professionals to gauge how the hospitality properties can create an inviting environment, which can add to the luxury of the property and give satisfaction to the visitors.

- Ashok Malkani

 In hospitality industry, first impression is crucial to struck a chord among the guests. However, that first impression should not be marred in second, third or even in the nth impression… for guests in the hospitality industry, especially in this age, are becoming increasing choosy and they are armed with lots of choices too.

In the hospitality, the guests’ experience starts with the façade of the property. The exterior of your hotel is, therefore, of vital importance. And once you have got the guest in she/he has to be awed by the lobby. And it is always better if this awe-inspiring experience continues through her/his stay at the hotel.

We can say that a hospitality property’s design and décor play a crucial role in making the property the talk of the industry.

Facilitating First Impression

Norton Pereira – General manager, Le Meridien Goa, Calangute averred, “The hotel’s design story and décor has a big impact on the guests’ stay experience – it could be a gateway to the destination that one is visiting. The hotel’s design or décor can introduce guests to lesser-known aspects/history of the destination. Right from the artifacts, to furniture (both style & placement) from furnishings (colours & texture) to lighting fixtures, all these aspects have a lasting impression on the guests’ stay and can impact their decision on revisiting the hotel.”