LEADING WITH CARE

As the hospitality business gradually picks up, concepts of travel, stay and dining will be grounded in trust. And brands that demonstrate these stand to gain the most

- VINITA BHATIA

Throughout the course of the lockdown, several hotels across the country were forced to pivot their traditional business models. After all, necessity remains the mother of invention. So, they forayed into the delivery of their culinary creations to cater to the growing trend of at-home dining.

While this added a much-needed point of sales, they were still delighted with the relaxations that allowed hotels to reopen their F&B outlets in October. Tempting customers back meant going the extra mile and Four Seasons Hotel Mumbai did this by offering attractive dining promotions.

“We reintroduced our popular sundowners at AER – Bar and Lounge that shines a light on our team’s craftsmanship and seasonal produce,” informed Sunil Narang, Four Seasons Hotel Mumbai’s General Manager. Few could resist the appeal of getting a bird’s eye view of Mumbai from the luxe open-air rooftop lounge. The hotel also threw open the doors to its pan-Asian restaurant, San: Qi, but halved the seating capacity to 90 covers.

In addition to adhering to social distancing norms, both F&B destinations follow various safeguards. These include contactless dining, digitized menus, individual food portions, and sanitizing stations. These measures are necessary because like Narang stated, “The primary goal for the hospitality industry and hotels all around today is to alleviate concern for guests and employees while providing them with the confidence that their health and safety will be given the top priority.''

IN LOCKSTEP WITH GUESTS