RELEVANCE OF CARPETS DURING THE PANDEMIC

While tiling is still popular, carpeting is unlikely to disappear from hotel and restaurant designs. As long as disinfected properly, carpets are perfectly safe to use

- RICHARD MORRIS

People might forget what you said and did to them but they seldom forget how you made them feel. Good hospitality centers around the experience of your customer: how welcome and ‘at at home’ they felt at your restaurant or hotel, how well their requests and enquiries were handled, and how ‘cushy’ and ‘safe’ they felt receiving your services.

When the world is caught in the undertow of a deadly virus, the stakes are higher and the competition tougher. Hospitality professionals must deal with novel challenges in providing comfort to their customers with due diligence.

Carpets are a sightly design concomitant that lends a sophisticated touch to the overall décor of a place. These possess the power to transform a dull and barren look into an eye-catching spectacle of elegance and beauty. Even now when the customer footfall across the hospitality sector is witnessing an unprecedented fall, with fewer people visiting restaurants and checking into hotels due to the COVID-19 pandemic, the dictum ‘Business as Usual’ still holds true.

One might imagine safety and sanitary practices are the sole indicators of quality hospitality in these times. However, the truth is the aesthetics and luxury are still as important today as ever. One must not lose sight of the fact that customers are still drawn in by an exuberant and soothing ambiance of a place.

HOSPITALITY IN THE COVID-19 ERA