In the new digital era, AI-led employee experience is totally changing, and so are the roles and responsibilities of HR departments and staff.
Artificial Intelligence (AI), Robotics (including Chatbots), Machine Learning, Intelligent Screening Tools - have all moved out of the realm of mere concepts and possibilities into hard reality. The very existence of the HR function and its deliverables - already under attack from outsourcing, automation, and selfservice - and continuance, seem to be under threat. Was this an immediate development? Or was it there for long, while we failed to interpret the signs on the wall? What part of our function will get swamped by such developments? In what new avatar do we see the HR function re-emerge?
In the 1930s, John Maynard Keynes, a renowned economist, prophesied substitution of man by machines in his essay, "Economic Possibilities for Our Grandchildren." John questioned the effects of automation on jobs, wellbeing, and happiness, seeking solutions to "technological unemployment." Speaking about the increased utilisation of robots in the workplace, Elon Musk stated, "When we react, it will be too late," and added that this would represent "a fundamental risk to the existence of human civilization." Apparently, the HR challenge is a mere subset of a larger "invasion." Robotics have been in vogue in the manufacturing space for some time now, and was welcome since it meant error-free manufacturing and consistent quality, and also eliminated humans from hazards, e.g., paint shops in the Auto industry or manufacture of dangerous chemicals. Progressively, robotic equipment and machines became smarter and more capable, and have today entered all areas of human endeavour. HR departments, which were always procedural and rulebound, are subject to a major threat. Increasingly, what they did well is disappearing into machines and systems, operated by managers and employees in a self-service mode, relying less on the traditional monolithic and reactive HR departments with a large staff strength.
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Esta historia es de la edición February 2019 de Human Capital.
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Continuous Learning For Growth
Of late, for organizations particularly in the service sector, people have become the strategy. And, if that is the case, the Learning and Development (L&D) department in organizations, and the industry in general, is likely to witness significant growth in 2017 and the years thereafter.
Creating Open Spaces And Minds
As the boundaries of life between work and home continue to blur, employers and employees are sitting up and are noticing the ways and means to offer and avail a worthwhile experience at the workplace.
Striking The Right Balance
In 2017, an employee in the HR Department of a leading global company received an excel sheet attachment in his official mail. While the content seemed harmless, it was in fact a well disguised Ransomware attack which had in fact placed several companies worldwide in the dock. Ransomware attacks targeting HR departments across the globe have since been in vogue since they possess valuable employee data which can be used to commit crimes such as tax frauds and the like.
The Multifaceted Advantages Of AI
AI can speed and automate data collection, make fundamental observations, systemize HR issues, and differentiate customer and employee profiles. But, corrective measures and final decisions can only be approved by people who can understand how to leverage AI tools to acquire accurate information sans the noise and interpret them the right way.
Engagement Surveys: A Means Or An End?
Surveys are not merely a way to check the pulse of the organisation; they should ideally be used as vehicles to improve the organisation culture, people practices and employee experiences which gradually translate into business success.
What Is And What Needs!
The idea of the best fit works only in a perfect universe. In reality, what talent specialists and hiring managers should focus on is getting the close fitment. They should work with an approach that bridges the gap between what is (available) and what needs to be (done).
A Matter Of Strategic Timing!
The term 'work-life balance' has become a popular chant for all working professionals today. A world of different opinions continue to pervade our lives, with one actually affirming that there truly is no direct relationship between the parallel worlds we live in.
Picture Out Of The Frame
A few months ago, Moon Jae-in, the President of South Korea, made an unusual announcement.
Analysis
It is paramount for a pharmaceutical company to meet the business requirement of regulatory compliance.
How Can They Fire Her?
It is a common phenomenon in the corporate landscape to misinterpret the inability to respond to a query by a Manager as a serious lapse which at times leads to termination of his/her services. As a fallout, not only do they risk losing out a person with superior managerial skills, they also dampen the spirit of the juniors in her department, leading to sinking morale and reduced engagement.
