CONFLICT MANAGEMENT: REPERCUSSION, REVELATION & RESOLUTION

In a collective decision making process, the biggest conundrum is conflict which may be conflict of interest or conflict of thought process or conflict of approach or any such activity where conflict is contemplated.

- Biswajit Sen

It is quite evident that disagreements, difference of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.

In banking ambience conflict is very often visible while handling job work or exercising delegation in credit delivery /NPA recovery or allocating/fixing targets during in a business process. Conflict exists when disagreement lead to arguments and struggle between people with competing ideas and/or personal interest. There are many sources of conflicts in the workplace - differences of opinion, dissatisfaction with working conditions or remuneration, excessive workloads, lack of recognition or promotion, perceptions of discrimination or unfair treatment, feelings of insecurity, fear or redundancy, clashes of personality, misunderstanding and differing expectations of what constitutes appropriate behavior- to name but a few.

How to overcome Imperceptible Blight:

In any situation involving more than one person conflict may arise. Conflict at the workplace might be inevitable as employees having different personalities, goals and opinions. Conflicts may be between managers and their staff, between team members, departments, or managers. Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment.