How an Indian Company Cracked the Gamification Code for Time & Attendance Solution?
It was early 2016. At one of our Master-Mind sessions with industry experts there was a consensus on one thing – the employees resist compliance. Non-adherence to T&A and leave management processes are a big headache to HR managers. It’s not just a process issue but people issue. We often see the HR & employees breaking their heads over a petty attendance regularisation!
While the employees resist the processes, it is also in their benefit. Apart from attendance marking, the compliance adherence keeps a mandate check that the employees are not over burdened with work. Proper and accurate T&A marking also assures that they get their due salary.
The debate was energetic and in those moments, a challenge was thrown to us. Can we make Time and attendance capturing attractive? Can HR automation help in some way? We didn’t know the answer, then. But we took the challenge. When I passed it on to our technical team they were ecstatic. They wanted to do something ground breaking, and this was an opportunity for them.
From the beginning, we took the psychology of workplace in consideration. We took help of an NLP expert to create a pleasure-pain map for representative workplace. The high stress levels in today’s organisations, faster turn-around time and quick response times were the key issues. On the other hand the pleasure points were only a few.
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