Ineffective people management is a challenge that organizations face offand on. But this issue transends industries and sectors — a look at the people management issues in the healthcare industry that is strategically moving from volume to value
Hospitals are scary places. People might not dare walk in to ask for help if they knew that they had a high chance to die from preventable medical adverse events. Some hospitals are worse at it than others, but which ones? Patients are in the dark because there is no data to make an informed choice. A patient frequently has more information about the rate of success of the mechanic taking care of his car than is available about the effectiveness of the care provided at hospitals. Those who have a choice, they make a decision on the basis of what they can see, like the celebrities being attended there, the size of the hospital, perhaps even a piano being played live in the reception lounge, while corpses are delivered through the back door.
So, what is so wrong? Part of the problem is ineffective people management. We are used to muse about the glamorous high-level challenges of managing people, like strategic fit. But if people managers were to put their noses into operations too, they might find many ways to help to save lives by helping to improve hospital care.
But in first place, is the problem large enough to worry? Yes, it is, all over the world. Even in the European Union, close to 8 percent to 12 percent patients admitted at hospitals suffer from events that could have been avoided. Naturally, it is worse in developing countries where health care related infections may be 20 times more frequent. In Brazil, close to 320 thousand die every year because of adverse effects stemming from medical errors. Adjusting for population size, the challenge in India might be three times as large as in Brazil. We have a large problem and the disparities between countries and hospitals suggest that one solution might not fit all.
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