We need to do away with paper works to move towards diigitsation. Useless processes should be discarded. Processes should be simple and be made available online, says Jitender Yadav, Special Secretary, Department of IT, Chandigarh Administration, in conversation with Priya Yadav of Elets News Network (ENN).
What is your vision for Chandigarh? Which digital initiatives have been undertaken by the Administration so far?
Chandigarh is a Smart City. Through our eSampark centres, we have been able to provide citizen-centric services right at the doorstep of our citizens.
People can directly access the government services through these centres. Our housing and personnel departments have digitised a lot of processes. For example, the Annual Performance Apraisal Report (APAR) has now been made online.
There are more than 25,000 employees in Chandigarh Administration. Through our online initiatives, record keeping has improved a lot. In the house allotment to the employees—right from receiving the application to the final allotment—the entire process has been digitised now.
Chandigarh is fast moving towards the paperless zone. It is also going to increase the efficiency. Also, people will be able to avail all the services easily.
What improvements do the digital processes need now?
During the digitisation of processes, it is important that we do the process engineering. The entire backend processes need to be digitised.
We need to do away with paper works to move towards digitisation. Useless processes should be discarded. Processes should be simple and be made available online.
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Documenting India's Digital Evolution
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