Consumer rights aren’t just for Christmas, they’re worth knowing all year round. Yet as the calendar canters on towards the January sales, this is a key time to understand shopping rights and wrongs. So here are my seven key need-to-knows.
1 You don’t have a right to change your mind – so don’t assume you can take it back. Whenever I say this, jaws drop and people look at me askance. Buy goods in-store and you have no legal right to return them if you change your mind, if it’s the wrong colour, or you got the wrong size.
You may have a contractual right, but only if the store has a published ‘returns policy’; for example, ‘you can exchange within 30 days’. If so, then that is enforceable, but stores don’t have to offer this – and some don’t.
2 Buy online and you can change your mind. Online shoppers have more rights. The Consumer Contract Regulations 2013 state that unless goods are personalised or perishable you have the right to send them back whether they’re faulty or not (even if you’ve opened the box).
Esta historia es de la edición December 30, 2019 de WOMAN - UK.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
Ya eres suscriptor ? Conectar
Esta historia es de la edición December 30, 2019 de WOMAN - UK.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
Ya eres suscriptor? Conectar
The benefits of waking up early
I can almost feel my daughters rolling their eyes at the thought of me writing about the joys of waking up early.
'Rylan makes me MILLIONS!
The presenter talks about his love life, professional success and his alter ego
GATSBY
He needed a home, but was Maria barking to even consider taking him in?
My mindset MAKEOVER
After losing 4st, the future is bright for Hazel James
Eat more WEIGH LESS
Feel fuller while losing weight with our exclusive plan from Slimming World
Autumn tricks YOU NEED TO KNOW
Stop cold, dark nights disturbing your sleep with these expert cheats
'HARRY WILL NOT BE BACK'
Reports of Prince Harry wanting to return to the UK and royal duties are, I’m told, ‘completely wrong’.
'I'M HONOURED to still be part of Strictly'
Strictly Come Dancing judge Anton Du Beke on the hit show and why he'll never retire
Would you keep CANCER A SECRET?
Model Elle Macpherson revealed she kept her battle with the disease hidden - we find out why many others choose to do the same
'Ruth has handled the split WITH DIGNITY'
Coleen Nolan on grief, supporting Ruth Langsford through divorce and moving in with boyfriend Michael Jones