Every company passes through many seasons - no matter how big or old or new it is. From the spring of growth to the autumn of inertia and the winter of redundancies - a business must confront all realities. Foresighted enterprises make sure they keep shedding old leaves and adding new buds of the future. These are the ones that stay evergreen. And relevant. Like Loblaw.
Since 1990, Loblaw Companies Limited, popularly known as Loblaw, has pioneered breakthroughs in revolutionising the grocery retail experience for many Canadians. As Canada's leading food and pharmacy retailer, Loblaw boasts nearly 2 billion (annually) in transactions across its extensive network of nearly 2,500 stores and national e-commerce options. Loblaw states that it is committed to serving Canadians through various trusted brands and offers a diverse range of products and services spanning food, pharmacy, beauty, apparel, and financial services. At the heart of Loblaw's customer-centric approach is its PC Optimum loyalty program, which boasts nearly 16 million active members. Incidentally, adding the ingredient of technology can deepen this stronghold on customercentricity enriching and accelerating CX in a new-age way. Let's get a peek into Loblaw's mission, its seamless transition to Oracle Cloud, and the transformative impact this had on its business.
SHOP WELL, SHOP EASY AND LIVE LIFE - WELL
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Esta historia es de la edición October 2023 de DataQuest.
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