THE IMPORTANCE OF RPA AND API-BASED SOLUTIONS

We aim at providing a reliable and cost-effective platform for our customers through a continued focus on technological innovations, says Sangh Gautam, Chief Technology Officer, Indian Energy Exchange.

- Aanchal Ghatak

How are you keeping up with the ever-increasing demands for transformation?

At IEX, we are committed towards providing an enriching customer experience and have always focused on customer centricity. To keep up with the dynamic technological innovations we have a dedicated team relentlessly working to provide the best-in-class technology in partnership with local and global companies. We have launched a web-based platform that provides digital on-boarding experience for our customers, intelligent data insights to enable effective bidding, easy financial reconciliation for the exchange transactions, web-based access to trade reports, and anytime-anywhere easy and secure bidding experience. We also introduced automated bidding through Application Programming Interface API) for the Real-Time Market which has minimized manual intervention and has made the bidding process more seamless. Our new Bid Creation Tool enables participants to reduce their manual effort through the auto-generation of bulk bids for upload to the platform.

These new launches are offering efficient exchange-based procurement. Our Exchange platform has also integrated the process with Clearing Banks to enhance the financial transactions and the IT tools are enabling the market participants to create bulk bid details and upload them to our platform. We are continuously working on new initiatives to meet the needs of the market participants and plan on adopting APlI-based solutions and Robotic Process Automation RPA) to eliminate human dependency in market operation processes.

How are you integrating customer experience into IT deliverables? How is it helping in advanced customer experience?