There is not just one thing that a person considers while recommending a hotel to another. It could be the price, quality of service, cleanliness or other such factors or a combination of these factors that one would consider before mapping out a rank for a hotel in one's mind and recommending it to others. But there is little chance that one would talk positively of a hotel that ranks low on cleanliness and hygiene standards. In fact, this criterion often emerges as a benchmark for judging the quality of stay in a property.
The challenges for meeting the high hygiene standards are, however, many. Implementing the highest hygiene standards are easier said than done. This is because just by keeping the lobby or the restroom spic and span, one cannot meet the cleanliness standards expected of luxury properties.
Hygiene in hotels has to be a way of life. The dangers of not implementing high hygiene standards are also many. For example, lack of hygiene in the restaurants could mean unsafe food for the valuable guests. Similarly, a slippery floor could increase chances of falls. In other words, lack of cleanliness and hygiene in any area of the hotel could mean dissatisfied guests and loss of revenue. Cleanliness on both fronts - visible & invisible - needs to be attended with utmost priority at same level.
Esta historia es de la edición November - December 2023 de Hotel Business Review.
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Esta historia es de la edición November - December 2023 de Hotel Business Review.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
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"Leadership is not a License to do Less, it is a Responsibility to do More"
Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.
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