DataQuest - May 2023

In this issue

CX in the Age of AI
First it was the pandemic, then Chat GPT. Consumer experience is
changing at an accelerated pace.

BEYOND THE GLOBAL DELIVERY MODEL

Leveraging the Global Delivery Model to scale up the revenue and profitability of the Indian software services industry

5 mins

CELEBRATE AND RECOGNIZE INNOVATIONS, NOT JUST COMMERCIAL SUCCESS

Ravi Venkatesan was Chairman of Microsoft India, Bank of Baroda and Cummins India. He's Chairman of Global Energy Alliance for People and Planet, a Venture Partner with Unitus Seed Fund and Founder of Global Alliance for Mass Entrepreneurship. Here he talks about a wide range of issues, problems, solutions and the road leading to 2047.

4 mins

AUTOMOBILE INDUSTRY UNDERGOING TECH-LED SEISMIC SHIFT

According to Shashank Srivastava, Executive Director (Marketing & Sales), Maruti Suzuki India, we are currently at an inflection point from which we can substantially accelerate our development and leadership journey. Due to geopolitical events, India has become the country of options for multinationals seeking to de-risk their supply chain.

4 mins

THE INTERCONNECTED TECHNOLOGIES CHANGING INDIA AND THE WORLD

There are six major technologies that are driving change. Cloud. Industry 4.0.5G. Edge. AI. Blockchain. And they cannot be in silos, explains Sriram Lakshminarayan, President and Chief Technical Officer at Tata Technologies. Edited excerpts from a video interview.

5 mins

Is It About Gen Alpha And Gen Z?

Pradeep Khanna, who has multiple global roles in the Metaverse/XR ecosystem, looks at the post-ChatGPT Metaverse trends and timelines.

3 mins

INDIA'S TECH SECTOR A BLAST FROM THE PAST

...eyes on the road, and your hands upon the wheel...

4 mins

The Revolutionary Change Manager

The simple but elegant office belies the power Ratan Tata wields.  Arguably, one of the most powerful men in the realm, Ratan Tata is also some kind of an electronics 'aficionado'. His private lobby, at Bombay House, has only electronics magazines. At 53, Tata, chairman of Tata Sons, is responsible for retaining the group's #1 status in India. Ratan Tata started his career with Nelco-an electronics company of the Tata stable and has always been considered 'technology friendly. Today, as many as nine Tata companies are involved with computers and software. Ratan Tata has forged alliances with companies like AT&T and OKI to spearhead the group's foray into the telecom sector. In an exclusive interview with DATAQUEST Managing Editor. Shyam Malhotra and Editor, L Subramanyan, Ratan Tata discussed his vision of holding on to the Tata hegemony in the technology race. And the future of Tatas in information technology Excerpts:

6 mins

40 TECHNOLOGIES AND BUZZ WORDS

Technology is changing faster than we can cope. There are hundreds and hundreds of technologies and buzz words that are thrown around us. A look at 40 of them.

5 mins

Further acceleration in the CX story

Changes are taking place in the customer experience domain with breakneck speed. The customer is becoming more and more demanding as technology is trying to catch up

2 mins

ADDRESSING CUSTOMER NEEDS BEFORE THEY EVEN ASK

According to Aparna Gupta, Executive Director, Customer Success, Microsoft India, there is a need for customer first digital strategy that enables enhanced omni-channel customer experience to be more agile in adapting to changing customer needs

7 mins

IMPOSSIBLE THE LIMITS OF AI TO DETERMINE

According to Dilip Bhatia, VP, Chief Customer Experience Officer, Lenovo, we can expect the next few years to be significant for the acceleration of Al technology, and with the popularity and commercialization of technologies like ChatGPT (and others), our world will become far more efficient in many ways.

5 mins

TELEHEALTH, REMOTE MONITORING AND DIGITAL HEALTHCARE ADMINISTRATION TO TAKE OFF

Our patients have the ease of maintaining all their medical records in a centralised system and they do not need to carry them around while within our ecosystem, says Shyatto Raha-Founder and CEO, MyHealthcare.

6 mins

HEALTHY MIX OF DIGITAL WITH HUMAN ASSISTED CX THE KEY

Nikhil Pereira, Customer Experience (CX) Practice Leader at Tech Mahindra talks of leveraging Al to analyze hundreds and thousands of customer touchpoints and feed insights at a macro and micro ecosystem that use technology to provide differentiated service.

2 mins

AI IS MORE OF AN ENABLER THAN A DISRUPTOR

According to Sourav Ganguly, Head Premier Support at Lenovo Asia Pacific, we must look at the journey of the customer and customize accordingly. Today time is becoming very important at every touch point. The value is for the time and experience together. Edited excerpts from a video interview...

3 mins

Generative AI: The Race Where The 'Slowest' Wins

Responsibility, caution, transparency, checks and control could be the new set of criteria for winners in an otherwise pound-for-pound game. Why is Generative Al going to be a different race track in the enterprise Olympics and would everyone play ball?

8 mins

NOT EASY FOR INDIAN PLAYERS TO COMPETE WITH TOP 3 PUBLIC CSPs

Ashish Varerkar, Head of Cloud Native, LTIMindtree gives a lowdown on what's new and what's turbulent in the cloud space-especially with multi-clouds, super cloud, discounts, cloud economics, reasons of poor cloud ROI, FinOps, verticalisation, bundles and poor governance.

4 mins

PROCESSING, STORAGE AND RETRIEVAL OF DATA GETTING COMPLICATED

According to Benoit Coquart, Global CEO, of Legrand Group, the areas of growth in India in terms of segments are government (both central and state), Hyperscalers, telecom, finance, logistics and e-commerce-related DCS.

2 mins

VMs AND CONTAINERS: IRONMAN AND SPIDERMAN

And by that analogy, virtual machines and hyperscalers could be the Marvel and DC Universes. But what if these heroes and universes joined hands instead of being busy with their own super-powers and battles? Are they? We ask Guru Venkatachalam, Vice President and Chief Technology Officer, AsiaPacific & Japan, VMware about some recent and future super-forces that are shaping this world

3 mins

TREAD MARKS THAT LEAD YOU TO A TREASURE ISLAND

'Failure is not an option' by Veer Sagar is as much a chronicle of his personal journey and life-lessons as it is a curation of key events that punctuated and defined the Indian IT landscape. Tips and tricks to navigate leadership, teams, conflicts, contingencies, crisis-hours and camp-escapades - are a big bonus. Read it for a lazy jog down the memory lane of the builders of Indian IT story.

4 mins

Amendment virtually censors the Press

The government of India has amended rules that cover fake, false or misleading news along with factchecking. The Indian Newspaper Society (INS) issued a statement against it...

2 mins

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DataQuest Magazine Description:

DataQuest Magazine is India's leading technology media publication, providing in-depth analysis of market trends and fast-changing technologies. It is a must-read for anyone who wants to stay ahead of the curve in the Indian IT industry.

Each issue of DataQuest Magazine is packed with essential information for IT professionals, including:

* In-depth analysis of the Indian IT market: DataQuest Magazine's team of experienced journalists provides expert analysis of the key factors driving the Indian IT market, as well as the challenges and opportunities facing Indian IT companies.
* Profiles of successful Indian IT companies and entrepreneurs: DataQuest Magazine profiles the most successful Indian IT companies and entrepreneurs, sharing their stories and insights with readers.
* Interviews with IT leaders and experts: DataQuest Magazine features exclusive interviews with leading IT leaders and experts, providing readers with a first-hand look at the minds of the people who are shaping the Indian IT industry.
* Articles on the latest IT trends and technologies: DataQuest Magazine covers the latest IT trends and technologies, helping readers stay ahead of the curve and make informed decisions.
* Advice on how to start and run a successful IT business: DataQuest Magazine provides valuable advice on how to start and run a successful IT business, from developing a business plan to managing finances to marketing and sales.

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